HUD Compliance & Certification Clerk

CSI Support; Middle River (MD); On-site; USD 26,000 - 34,000; Full time

Job summary

CSI Support in Middle River, MD is seeking a Certification Clerk to ensure HUD compliance and manage tenant certifications across properties. You will certify and recertify applicants, handle resident requests, and maintain accurate records.

This non-exempt, full-time role requires a high school diploma, proficiency with Microsoft Office, and strong communication. You will work in an office setting with occasional travel to co-ops and a focus on occupancy goals.

Qualifications

• High School Diploma or equivalent.
• Excellent follow-up skills via telephone or internet.
• Positive attitude, strong work ethic, and reliable.
• Proficiency with Microsoft Office suite.
• Must know, comprehend, and practice Federal Fair Housing Laws.
• Must possess strong verbal and written communication skills.
• Have a desire to become a Certified Occupancy Specialist.
• Must pass all sections of the Assisted Housing Manager (AHM) certification exam.
• Must be willing to undergo training and take direction and support from Certification staff.

Responsibilities

• Certifying and recertifying applicants and tenants.
• Using customer service skills to take resident requests, address resident concerns, and resolve them quickly.
• Maintaining professional demeanor at all times.
• Using exceptional multitasking skills to streamline processes and effectively manage daily tasks.
• Performs clerical tasks such as filing, typing, telephone and computer input.
• Accurately process information and documents to ensure methods are coordinated.
• Organize information in a predetermined format for submission to supervisors.
• Processing monthly assistance reports.
• Establishing and maintaining all files of current members.
• Other duties as assigned by supervisor.
• Teamwork: Works with others and builds effective relationships to accomplish goals.
• Communication: Listen, interpret inputs, and convey information clearly.

Skills

Customer service

Multitasking

Communication skills

Teamwork

Detail oriented

Education

High school diploma

Tools

Microsoft Office

Job description

CSI Support in Middle River, MD is seeking a Certification Clerk to ensure HUD compliance and manage tenant certifications across properties. You will certify and recertify applicants, handle resident requests, and maintain accurate records.

This non-exempt, full-time role requires a high school diploma, proficiency with Microsoft Office, and strong communication. You will work in an office setting with occasional travel to co-ops and a focus on occupancy goals.