HubSpot Operations Manager (LATAM – Remote)

Havenly Brands (Havenly, Interior Define, Burrow, The Citizenry, The Inside, and St. Frank); United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Havenly Brands seeks a HubSpot Operations Manager (LATAM, remote) to own the day-to-day health and optimization of HubSpot across all pipelines and data. You will ensure seamless CRM operation for a fast-moving U.S.-based team, supporting real-time collaboration and strong async execution.

You will act as the system owner, maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.

Qualifications

• 3–6+ years of hands-on HubSpot experience (Sales Hub required).
• Experience working remotely with U.S.-based teams.
• Strong English communication skills (written and verbal).
• Demonstrated ability to work independently and proactively in an async environment.
• Deep understanding of workflows, automation logic, CRM data structure, and reporting.

Responsibilities

• Own the ongoing health, QA, and optimization of HubSpot across pipelines, workflows, and data.
• Act as the first line of support for HubSpot requests from U.S.-based teams.
• QA, optimize, and maintain all existing workflows and sequences; launch new automation.
• Monitor performance of sequences, workflows, and sales activities; build dashboards.
• Collaborate across async communication and live collaboration; provide progress updates.

Skills

HubSpot expertise

Remote collaboration

English communication

Data quality & analytics

Problem-solving

Tools

Dialpad

Magento

Job description

This is a remote position located in Latin America. It will be a long-term contract. Resumes must be submitted in English. Any resumes submitted in other languages will not be considered.

Role Overview

We are seeking a highly reliable and proactive HubSpot Operations Manager based in LATAM to own the day-to-day health, performance, and optimization of our HubSpot ecosystem. This role is critical to ensuring our CRM runs seamlessly across sales and marketing—supporting a fast-moving U.S.-based team through both real-time collaboration and strong async execution.

This is not just a support role—you will act as the system owner , responsible for maintaining quality, solving issues quickly, and continuously improving how HubSpot drives the business.

Key Responsibilities

HubSpot Ownership & System Health

• Own the ongoing management, QA, and optimization of HubSpot across pipelines, workflows, and data
• Conduct proactive audits to ensure workflows, sequences, and automations are functioning correctly
• Maintain high standards for data cleanliness, structure, and consistency
• Identify issues before they impact the business and resolve them quickly

Inbound Support & Team Enablement

• Act as the first line of support for HubSpot-related requests from U.S.-based teams
• Respond quickly and clearly to inbound questions (same-day turnaround expected during overlap hours)
• Troubleshoot issues across workflows, sequences, deal stages, and integrations
• Document solutions and help educate teams to prevent repeat issues

Workflow & Automation Execution

• QA, optimize, and maintain all existing workflows and sequences
• Build and launch new workflows and automation to support evolving initiatives
• Ensure automation logic is scalable, efficient, and aligned to business goals

Analytics & Performance Monitoring

• Monitor performance of sequences, workflows, and sales activities
• Identify gaps or inefficiencies and proactively recommend improvements
• Build and maintain dashboards to support pipeline visibility and performance tracking

Cross-Functional Execution (Async + Real-Time)

• Translate business requirements into HubSpot builds with minimal oversight
• Work effectively across async communication (Slack, docs) and live collaboration
• Provide clear updates on progress, blockers, and completed work

Integrations & System Reliability

• Maintain and QA integrations with tools like Dialpad, Magento, and other systems
• Troubleshoot sync issues and ensure data flows correctly across platforms
• Stay current on HubSpot updates and recommend improvements

Qualifications

• 3–6+ years of hands-on HubSpot experience (Sales Hub required)
• Proven experience working remotely with U.S.-based teams
• Strong English communication skills (written and verbal)
• Demonstrated ability to work independently and proactively in an async environment
• Deep understanding of workflows, automation logic, CRM data structure, and reporting
• Strong troubleshooting and problem-solving skills
• High attention to detail and commitment to data accuracy
• Experience supporting sales teams and pipeline management preferred

Success Metrics

• Fast, reliable response times to inbound requests
• Reduction in workflow errors and system issues
• Improved data cleanliness and CRM accuracy
• Increased efficiency and performance of automation and sequences
• Strong adoption and satisfaction from internal teams

What We’re Looking For

• Highly responsive and dependable during U.S. working hours overlap
• Self-starter who does not require step-by-step direction
• Clear communicator who keeps stakeholders informed without being asked
• Process-minded operator who can both fix and improve systems
• Comfortable working in a fast-paced, evolving environment with shifting priorities