HubSpot Operations Manager

Havenly Brands; Denver (CO); On-site; USD 110,000 - 160,000; Full time

Job summary

Havenly Brands is seeking a HubSpot Operations Manager to own the health and strategy of our HubSpot ecosystem across multiple brands. This role sits with Sales, Retail, and Marketing teams on-site in Denver and requires proactive problem-solving to prevent revenue loss.

You will audit workflows, manage cross-brand setups, and create robust routing, sequences, and communications that convert every entry point into a sale. Strong data governance and hands-on HubSpot work are essential.

Qualifications

• 3+ years of hands-on HubSpot administration including Sales Hub workflows, sequences, pipelines, and reporting.
• Experience managing HubSpot across multiple brands or portals with cross-brand reporting.
• Collaborative, data-driven mindset with strong attention to data accuracy.

Responsibilities

• Audit workflows, sequences, triggers, deals, and integrations to identify root causes.
• Design routing, lifecycle, and communications to ensure consistent customer experiences.
• Own multi-brand HubSpot architecture and governance across portals.
• Provide first-line HubSpot support to Sales, Retail, and Marketing teams.
• Monitor performance dashboards for enrollments, replies, conversions, and pipeline visibility.
• Launch new workflows and automation aligning with evolving initiatives.

Skills

HubSpot Admin

Multi-brand governance

Data governance

Workflow automation

Reporting & analytics

Tools

HubSpot

Dialpad

Magento

SQL

Snowflake

Job description

• We’re hiring a HubSpot Operations Manager to own the health and strategy of our HubSpot ecosystem across multiple brands: a system owner role, not a ticket queue, working on-site in Denver alongside the sales, retail, and marketing teams who rely on HubSpot every day
• HubSpot is how our sales teams and Design Experts reach every customer, whether they come to us through a swatch order, a studio walk-in or appointment, a phone call, or a chat, and parts of it are broken in ways that quietly cost us revenue
• Great in this role means you find what’s broken before the business feels it, fix it at the root, and build the routing, sequences, and customer communications that turn every entry point into a sale
• Finding and fixing what’s broken. Run proactive audits of workflows, sequences, enrollment triggers, deal stages, and integrations. Trace every issue to its root cause and fix it so it stays fixed: triggers that silently skip returning contacts, duplicate or merged records that double count, automated replies that create junk deals, and syncs that quietly stop
• Multi-brand HubSpot architecture. Manage HubSpot for multiple brands, some sharing one account and others running on their own. Own the rules that keep brands cleanly separated inside a shared portal (teams, owners, properties, pipelines, subscription types, contact ownership) and consistent across portals, so every brand’s reporting and outreach is accurate
• Data quality and governance. Property definitions, naming conventions, deduplication, and owner and team assignment, so the numbers our teams are paid and managed on can be trusted
• First-line HubSpot support. Same-day responses to requests from sales, retail, and marketing teams. Document fixes and train teams so the same issue doesn’t come back
• Integrations and reliability. Maintain and QA integrations with Dialpad, Magento, our data warehouse, and other systems, and catch sync issues before they reach reporting
• Entry point strategy. Design how we handle customers based on how they first reach us: swatch order, walk-in or booked studio appointment, inbound call, chat or text, trade sign-up, or web form. Define the routing, ownership, lifecycle stage, and follow-up for each, and make sure a customer who comes through more than one door gets one coherent experience instead of duplicate outreach or none at all
• Sequences and customer communications. Build, QA, and continuously improve the sequences and automated communications across the customer journey: new leads, swatch follow-up, post-appointment, quotes, sale events, re-engagement, and post-purchase. Balance standardized programs with rep-owned outreach, and enforce send limits, marketing contact status, and suppression rules so the right customer gets the right message
• Performance monitoring. Monitor sequence, workflow, and sales activity performance, and build dashboards for enrollment, reply and conversion rates, and pipeline visibility. Spot drops early and recommend what to change
• Continuous improvement. Build and launch new workflows and automation as initiatives evolve, translating business needs into scalable builds with minimal oversight. Keep stakeholders updated on progress, blockers, and completed work without being asked, and stay current on HubSpot releases

Approach ambiguous problems by figuring out what’s broken and acting on it, not waiting to be told what’s nextMove fast, take real ownership of outcomes, and hold themselves to a high barHave managed HubSpot across multiple brands, business units, or portals (and can explain the tradeoffs of one shared account versus separate accounts), and have designed lead routing and lifecycle logic for customers arriving online, in store, and by phoneHave 3+ years of hands‑on experience administering HubSpot, including Sales Hub workflows, sequences, custom properties, pipelines, and reporting, with high attention to detail and a real commitment to data accuracyCollaborate well across teams, with a low‑ego, no‑drama approach to getting things doneHave supported sales teams directly, including pipeline management and deal stage design, and are highly responsive to internal stakeholdersBonus points if you also have experience with Marketing Hub, e-commerce or telephony integrations (e.g., Magento, Dialpad), or SQL and data warehouse syncs (e.g., Snowflake, Fivetran)