Hub Peer Support Specialist

Promise Resource Network Inc.; Charlotte (NC); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Sick time

PTO

401K

EAP

Life insurance (optional)

Short-term/long-term disability

Job summary

Promise Resource Network is seeking a Hub Peer Support Specialist in Charlotte, NC. The role focuses on trauma-informed, person-centered peer support within the Recovery Hub and Recovery Café, with responsibilities across café operations, outreach, and harm reduction.

Ideal candidates have lived recovery experience, CPSS in NC (or plan to obtain within 6 months), and a commitment to equity and community wellness. Willingness to work evenings, weekends, and outreach shifts is required.

Qualifications

• Must have lived experience of recovery from substance use or mental health challenges.
• CPSS in North Carolina or willing to certify within 6 months.
• Solid understanding of harm reduction and trauma-informed care.
• Able to relate to diverse backgrounds, including homelessness.
• Excellent communication, de-escalation and active listening.

Responsibilities

• Recovery Café: welcome guests, facilitate recovery circles and activities, assist with cafe operations.
• Harm Reduction & Outreach: support non-judgmental care, distribute harm-reduction supplies, connect to services.
• Peer Support Services: build mutual relationships, provide one-on-one peer support, document and coordinate care.

Skills

Lived experience

CPSS NC

Harm reduction

Trauma-informed care

De-escalation

Communication

Job description

Hub Peer Support Specialist

Job Categories: Peer Support Specialist

Job Types: Full Time

Job Locations: Charlotte NC

Salary: $18-21 per hour

Full-time role. Pay is $18 – $21/hr based on experience. Benefits include health insurance, dental insurance, vision insurance, sick time, PTO, 401K, EAP, life insurance (optional), and short-term/long-term disability.

About Promise Resource Network

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

About The Position

The Hub Peer Support Specialist is a key member of the PRN team, providing compassionate, trauma-informed, person-centered peer support services within the Recovery Hub, including the Recovery Café and harm reduction programs. This role helps create a safe, inclusive, and empowering space for individuals on their recovery journey. This position is ideal for someone with lived experience of recovery from substance use, mental health challenges, or both, who is passionate about harm reduction, mutual aid, and community wellness. The Peer Support Specialist position will assist in daily activities at the Recovery Hub, including the Recovery Cafe and Harm Reduction. These responsibilities include providing peer support, facilitating classes, conducting outreach to community partners, inventory management, and sharing lived experience with community members that attend the hub/cafe. The peer support specialist support focuses on increasing the individual’s desire to live as independently as possible and being an active participant in their recovery journey while reestablishing their community roles related to the 8 dimensions of wellness as defined by SAMSHA. (ex. Spiritual, Emotional, Physical, Occupational, Social, Intellectual, Environmental, Financial). They will be responsible for ensuring a welcoming and inclusive environment, assisting visitors with inquiries, and providing administrative support to the organization and leadership team. The Peer Support Specialist will provide administrative support to the organization by utilizing multiple EHR systems, Microsoft Office Suite, and other applications as identified.

Location: Charlotte, NC

Job Type: Full-time

Responsibilities

Recovery Café Support

• Welcome and engage guests at the Recovery Café, creating a trauma-informed, non-judgmental environment.
• Facilitate or co-facilitate recovery circles, peer groups, or wellness activities as needed.
• Assist with operations of the Café including setup, cleanliness, and tracking member participation.
• Provide support to guests navigating recovery resources, including emotional support, goal-setting, and advocacy.
• Promote and maintain the principles of the Recovery Café model: radical hospitality, loving accountability, and community healing.

Harm Reduction & Outreach

• Support individuals who use substances with non-coercive, judgment-free care rooted in harm reduction principles.
• Assist with distribution of harm reduction supplies (e.g., naloxone, safer use kits) and provide education around safe use practices.
• Offer linkage to services including detox, MAT (Medication-Assisted Treatment), syringe services, housing, or mental health support.
• Engage in street outreach, tabling events, or community education efforts to build trust and reduce stigma around substance use and mental health.
• Track and report supply usage and engagement data in accordance with program requirements.

Peer Support Services

• Build authentic, mutual relationships based on shared experience, empathy, and respect.
• Provide one-on-one peer support focused on self-directed recovery goals, navigating systems, and building resilience.
• Model recovery and wellness through healthy boundaries, self-care, and hope.
• Collaborate with other peer staff and clinicians to ensure holistic, person-centered care.
• Maintain documentation and data entry as required by PRN policy and funding sources.

Qualifications

• Must identify as a person with lived experience of recovery from substance use, mental health challenges, or both.
• Certified Peer Support Specialist (CPSS) in North Carolina or willingness to obtain certification within 6 months of hire.
• Demonstrated understanding of harm reduction, recovery models (including non-abstinence pathways), and trauma-informed care.
• Ability to relate effectively with individuals from diverse backgrounds, especially people experiencing homelessness, incarceration, poverty, or active substance use.
• Excellent communication, de-escalation, and active listening skills.
• Commitment to equity, justice, and community-based solutions.
• Bilingual candidates and individuals with past experience in harm reduction, outreach, or Recovery Cafés are strongly encouraged to apply.

Work Environment

• This position requires flexibility to work some evenings, weekends, and outreach shifts.
• Work is performed in a variety of settings including PRN’s Recovery Hub, community locations, and outdoors.
• Must be comfortable with occasional exposure to overdose risk situations, individuals in crisis, and other high-stress environments — with strong staff support and supervision available.

What We Offer

• A values-driven, peer-led culture that centers community healing and lived experience.
• Ongoing training and professional development opportunities.
• Supportive team environment with room for creativity and leadership.
• Competitive compensation and benefits package (based on FT/PT status).

Promise Resource Network is an equal opportunity employer. We strongly encourage individuals with lived experience, people of color, LGBTQ+ individuals, and those from other historically marginalized groups to apply.

Why You’ll Love Working Here

• Mission-Driven Impact: Be part of a team that makes real change in people’s lives every day. Your work will directly contribute to transforming communities and empowering individuals on their recovery journeys.
• Dynamic Work Environment: Every day brings new challenges and opportunities to make a difference. From one-on-one support to community outreach, you’ll experience a variety of impactful work.
• Growth Opportunities: At PRN, we’re invested in your growth. We provide ongoing training, peer support certification, and opportunities to advance into leadership roles or specialize in areas like advocacy and recovery.
• Comprehensive Training: Become a certified Peer Support Specialist and gain expertise in trauma-informed care, person-centered planning, and more.
• Supportive Culture: We’re committed to fostering a positive, collaborative environment where everyone is respected, empowered, and valued.
• Meaningful Impact: Every day, you’ll help individuals find their way to recovery and a better quality of life, knowing your work makes a tangible difference.

Equal Opportunity Employer

PRN is committed to creating an inclusive workplace. We welcome applications from people of all backgrounds and do not discriminate on the basis of race, gender, religion, sexual orientation, or physical ability.

Join the PRN Family. Together, we can make a difference.

Confidential 24/7 peer support warmline serving North Carolina.

1-855-PEERS NC

You’re never alone. Get in touch to begin your wellness journey.

Hub Hours

Monday – Friday 8:30 am – 12:00 pm
Every Other Friday 10:00 am – 12:00 pm
Saturday – Sunday CLOSED

Café Hours

Monday – Friday 12:00 pm – 3:30 pm
Saturday – Sunday CLOSED

Office 704-390-7709

Address 1401 E. 7th St., Charlotte, NC 28204

Respite Open 24/7 704-390-7716

Raleigh Hub Hours

Monday – Wednesday 8:30 am – 1:00 pm

Thursday 8:30 am – 4:00 pm

Friday 8:30 am – 1:00 pm

Saturday – Sunday CLOSED

Café Hours

Monday – Wednesday 1:00 pm – 3:30 pm

Thursday 4:00 pm – 7:30 pm

Friday 1:00 pm – 3:30 pm

Saturday – Sunday CLOSED

Office 919-296-1580

Address 310 N. Harrington St., Raleigh, NC 27601

Respite Open 24/7 919-307-8149

Cabarrus Respite Hours Open 24/7 Phone [phone]