Hub Peer Support Specialist

Promise Resource Network; Charlotte (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Supportive team environment

Competitive compensation

Job summary

Promise Resource Network seeks a Hub Peer Support Specialist to deliver trauma-informed, person-centered peer support at the Recovery Hub and Recovery Café in Charlotte. The role emphasizes harm reduction, mutual aid, and community wellness, with duties in outreach, education, and program operations.

The ideal candidate has lived recovery experience, CPSS certification (or commitment to obtain within 6 months), strong communication skills, and the ability to work evenings and weekends in a

Qualifications

• Must identify as a person with lived recovery experience.
• CPSS in NC or willingness to obtain within 6 months.
• Demonstrated understanding of harm reduction and trauma-informed care.
• Ability to relate to diverse backgrounds, including homelessness and active substance use.

Responsibilities

• Welcome and engage guests at the Recovery Café, creating a trauma-informed environment.
• Facilitate recovery circles, peer groups, or wellness activities.
• Assist with Café operations, setup, cleanliness, and participation tracking.
• Provide emotional support and help guests navigate recovery resources.
• Promote Recovery Café principles: radical hospitality and community healing.
• Support harm reduction by providing non-judgmental care and supplies education.
• Track data and maintain documentation per PRN policy and funder requirements.

Skills

Communication

De-escalation

Active listening

Bilingual capability

Harm reduction understanding

Education

CPSS certification (NC)

Tools

EHR systems

Microsoft Office

Job description

The Hub Peer Support Specialist is a key member of the PRN team, providing compassionate, trauma-informed, person-centered peer support services within the Recovery Hub, including the Recovery Café and harm reduction programs. This role helps create a safe, inclusive, and empowering space for individuals on their recovery journey. This position is ideal for someone with lived experience of recovery from substance use, mental health challenges, or both, who is passionate about harm reduction, mutual aid, and community wellness. The Peer Support Specialist position will assist in daily activities at the Recovery Hub, including the Recovery Cafe and Harm Reduction. These responsibilities include providing peer support, facilitating classes, conducting outreach to community partners, inventory management, and sharing lived experience with community members that attend the hub/cafe. The peer support specialist support focuses on increasing the individual’s desire to live as independently as possible and being an active participant in their recovery journey while reestablishing their community roles related to the 8 dimensions of wellness as defined by SAMSHA. (ex. Spiritual, Emotional, Physical, Occupational, Social, Intellectual, Environmental, Financial). They will be responsible for ensuring a welcoming and inclusive environment, assisting visitors with inquiries, and providing administrative support to the organization and leadership team. The Peer Support Specialist will provide administrative support to the organization by utilizing multiple EHR systems, Microsoft Office Suite, and other applications as identified.

Promise Resource Network is a nonprofit survivor-led organization that disrupts illness-based approaches to mental health and substance use by understanding the impacts of trauma and supporting healing, wellness, and recovery.

Description

Core Responsibilities

• Welcome and engage guests at the Recovery Café, creating a trauma-informed, non-judgmental environment.
• Facilitate or co-facilitate recovery circles, peer groups, or wellness activities as needed.
• Assist with operations of the Café including setup, cleanliness, and tracking member participation.
• Provide support to guests navigating recovery resources, including emotional support, goal-setting, and advocacy.
• Promote and maintain the principles of the Recovery Café model: radical hospitality, loving accountability, and community healing.
• Support individuals who use substances with non-coercive, judgment-free care rooted in harm reduction principles.
• Assist with distribution of harm reduction supplies (e.g., naloxone, safer use kits) and provide education around safe use practices.
• Offer linkage to services including detox, MAT (Medication-Assisted Treatment), syringe services, housing, or mental health support.
• Engage in street outreach, tabling events, or community education efforts to build trust and reduce stigma around substance use and mental health.
• Track and report supply usage and engagement data in accordance with program requirements.
• Build authentic, mutual relationships based on shared experience, empathy, and respect.
• Provide one-on-one peer support focused on self-directed recovery goals, navigating systems, and building resilience.
• Model recovery and wellness through healthy boundaries, self-care, and hope.
• Collaborate with other peer staff and clinicians to ensure holistic, person-centered care.
• Maintain documentation and data entry as required by PRN policy and funding sources.

Qualifications

• Must identify as a person with lived experience of recovery from substance use, mental health challenges, or both.
• Certified Peer Support Specialist (CPSS) in North Carolina or willingness to obtain certification within 6 months of hire.
• Demonstrated understanding of harm reduction, recovery models (including non-abstinence pathways), and trauma-informed care.
• Ability to relate effectively with individuals from diverse backgrounds, especially people experiencing homelessness, incarceration, poverty, or active substance use.
• Excellent communication, de-escalation, and active listening skills.
• Commitment to equity, justice, and community-based solutions.
• Bilingual candidates and individuals with past experience in harm reduction, outreach, or Recovery Cafés are strongly encouraged to apply.
• This position requires flexibility to work some evenings, weekends, and outreach shifts.
• Work is performed in a variety of settings including PRN’s Recovery Hub, community locations, and outdoors.
• Must be comfortable with occasional exposure to overdose risk situations, individuals in crisis, and other high-stress environments — with strong staff support and supervision available.

What We Offer

• A values-driven, peer-led culture that centers community healing and lived experience.
• Ongoing training and professional development opportunities.
• Supportive team environment with room for creativity and leadership.
• Competitive compensation and benefits package (based on FT/PT status).

Promise Resource Network is an equal opportunity employer. We strongly encourage individuals with lived experience, people of color, LGBTQ+ individuals, and those from other historically marginalized groups to apply.