Hub Operations Market Access Program Manager

Valeris; North Carolina; On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Telehealth options

401(k) with match

Paid time off (PTO)

Paid holidays

Employee assistance program (EAP)

Job summary

Valeris is seeking a Program Manager to serve as the primary client contact for pharmaceutical program(s). You will manage day-to-day activities, supervise the assigned program staff, and ensure execution aligns with contract terms.

The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization. Strong cross-functional collaboration, analytics, and stakeholder engagement are essential to success in this role.

Qualifications

• Bachelor’s degree in relevant discipline or equivalent work experience.
• 4–6 years of experience in Reimbursement, Pharmaceutical Marketing or Patient Services.
• Experience managing a team of Case Managers, Patient Service Representatives, or similar role.
• Experience reporting on HUB metrics and communicating trends to clients.
• Demonstrated successful leadership experience.
• Excellent PC skills including Microsoft Office and Internet experience.
• Excellent verbal and written communication and presentation skills.
• Strong analytical and problem-solving skills.
• Strong technical aptitude and experience working in various CRM software platforms.

Responsibilities

• Manage program(s) per the scope of work, program and SOPs within the contracted budget.
• Manage the client relationship, gaining trust and building rapport.
• Oversee day-to-day activity of program operations, including supervision of staff.
• Drive assigned performance responsibilities of team and team members.
• Monitor and report on program statistics and metrics used to measure performance.
• Escalate issues that jeopardize on-time delivery to contracted standards.
• Prioritize and manage schedules for self and others.
• Collaborate with internal stakeholders for program operations.
• Contribute to client reports and other deliverables.
• Present program data and insights to internal and external customers.

Skills

Leadership

Communication

Problem solving

CRM software

Microsoft Office

Analytical skills

Education

Bachelor’s degree or equivalent

Tools

CRM software

Job description

Valeris is seeking a Program Manager to serve as the primary client contact for pharmaceutical program(s). You will manage day-to-day activities, supervise the assigned program staff, and ensure execution aligns with contract terms.

The Market Access Program Manager reports to the Market Access Program Director within Valeris’ HUB Services organization. Strong cross-functional collaboration, analytics, and stakeholder engagement are essential to success in this role.