Hub Operations Manager – Last-Mile Delivery

Kids for the Future

Madison (WI)

Hybrid

USD 55,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Medical, Dental, & Vision Insurance

Career Growth Opportunities

Job summary

Yzer is seeking a Hub Manager in Madison, WI to oversee daily hub operations, including sorting, dispatch, and on-time delivery of packages. You will lead delivery drivers and hub staff, manage scheduling, inventory, and performance metrics, and ensure safety and quality standards in a fast-paced environment. This exempt, full-time role requires strong leadership and communication skills, with hours 5:00 a.m.

to 2:00 p.m. Monday–Friday.

Qualifications

3+ years in operations, logistics, or transportation management.
Experience with Independent Contractors, vendors, or 1099 partners.
Understanding of last-mile routing and delivery operations.
Flexibility to work early mornings, evenings, weekends, and peak seasons.
Strong analytical skills and comfort with KPIs and data.
Excellent communication, organization, and conflict management.

Responsibilities

Manage daily hub operations, including inbound package receipt, sortation, routing, staging, dispatch, and end‑of‑day reconciliation.
Ensure packages are processed accurately and dispatched on schedule to meet delivery expectations and SLAs.
Oversee the duty assignment process while maintaining compliance with IC contract guidelines and business rules.
Maintain operational readiness, hub organization, and adherence to safety and quality standards.
Lead and manage warehouse staff.
Conduct hiring, scheduling, training, coaching, and performance evaluations.
Address employee concerns, enforce company policies, and administer corrective actions when necessary.
Foster a positive, productive, and safety‑focused work environment.
Serve as the primary point of contact for Independent Contractors regarding operational expectations, routes, and performance metrics.
Ensure ICs receive accurate manifests, route information, and necessary operational communications.
Monitor IC service performance, including on‑time delivery, scan compliance, and customer satisfaction.
Address performance or service‑level concerns through contract‑based feedback, performance improvement discussions, and adherence to non‑employee engagement guidelines.