Hub Operations Admin & Customer Support Specialist

Federal Express Corporation; Hunker (Westmoreland County); On-site; USD 21,000 - 30,000; Full time

Job summary

Federal Express Corporation in United States (Hunker, PA) seeks a detail-oriented clerical professional to support hub and station operations, quality assurance, and customer service. You will handle data entry, filing, photocopying, and phone tasks, ensuring accurate records and timely responses.

The role requires a high school diploma and 4 years of customer service/clerical experience, with hours 3pm–9pm, five days per week at a FedEx location in Hunker, PA.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Customer service skills to respond professionally to requests
• Time management and multi-tasking in a fast-paced environment

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering phones)
• Reviews, researches and/or enters data in systems to support functions
• Serves as frontline customer service to receive, resolve and/or escalate inquiries
• Compiles data and prepares reports for management review
• Supports audit activity by retrieving data for reviews
• Ensures packages are scanned correctly and addressed accurately
• Tracks workflow to maximize same-day delivery readiness
• Performs other duties as assigned

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in United States (Hunker, PA) seeks a detail-oriented clerical professional to support hub and station operations, quality assurance, and customer service. You will handle data entry, filing, photocopying, and phone tasks, ensuring accurate records and timely responses.

The role requires a high school diploma and 4 years of customer service/clerical experience, with hours 3pm–9pm, five days per week at a FedEx location in Hunker, PA.