Hub Manager: Boating Fulfillment & Sales Leader

West Marine; Virginia Beach (VA); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

Voluntary benefits

401k

Paid time off

Résumé du poste

West Marine is seeking a hands-on Hub Fulfillment Supervisor to drive sales and ensure operational excellence in all hub and store activities. You will lead a team, coordinate Omni-fulfillment orders, and partner with the Store Manager to align staffing with demand.

Your role emphasizes customer service, product knowledge, and safe, efficient operations while maintaining West Marine’s service standards across all channels.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of relevant experience required.
• Proven sales abilities to drive growth and achieve objectives.
• Exceptional verbal and written communication skills.

Responsabilités

• Drive sales growth by providing exceptional customer experiences and surpassing annual sales targets.
• Coach and develop Crew Members to maintain high performance and a positive workplace culture.
• Oversee Omni-Fulfillment operations to ensure seamless order processing and delivery.
• Oversee all OMNI orders for in-store pickup and delivery.
• Coordinate transfers and ensure stock accuracy.
• Maintain clean, organized work areas to support order flow.
• Deliver excellent customer interactions and resolve issues to maintain satisfaction.

Connaissances

Exceptional communication

Customer service

Sales ability

Attention to detail

Meet deadlines

Analytical skills

Supervisory skills

Task prioritization

Microsoft Office

Hazardous Materials Certification

Forklift Operator Certification

Formation

High school diploma or equivalent

2+ years of relevant experience

Outils

Microsoft Office

Description du poste

West Marine is seeking a hands-on Hub Fulfillment Supervisor to drive sales and ensure operational excellence in all hub and store activities. You will lead a team, coordinate Omni-fulfillment orders, and partner with the Store Manager to align staffing with demand.

Your role emphasizes customer service, product knowledge, and safe, efficient operations while maintaining West Marine’s service standards across all channels.