Hub Associate / Van Driver (Part Time)

West Marine; Seattle (WA); Presencial; USD 31.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision insurance

401k

Paid time off

Descripción de la vacante

West Marine in Seattle is hiring a Hub Fulfillment Associate to support hub operations, fulfill customer orders, and ensure a high-quality shopping experience.

Under supervision, you will load deliveries, navigate routing apps, and maintain vehicles while delivering excellent service. Qualifications include a high school diploma and strong communication, teamwork, and attention to detail.

Formación

• High school diploma or equivalent required.

Responsabilidades

• Collaborate with the Hub Manager to prioritize and fulfill customer orders.
• Communicate with customers and managers to ensure a great shopping experience.
• Load vehicle to support routing sequence and use routing apps.
• Provide quality delivery practices and document deliveries.
• Drive safely to represent the company and brand.
• Interact with customers during deliveries and inform them of events and promotions.
• Maintain vehicles and keep them clean and organized.
• Assist customers with in-store purchases and product selection.

Conocimientos

Communication skills

Interpersonal skills

Attention to detail

Time management

Deadline management

Analytical skills

Stress tolerance

Hazardous materials cert

Forklift operator cert

Educación

High school diploma

Descripción del empleo

Under limited supervision, this positionis responsible forfocusing on supporting Hub fulfillment operations andmaintainingfunctionality in the absence of the Hub Manager. This position emphasizes a customer-centered approach, with a mission to enhance the boating experience by delivering high-quality service and productexpertise. West Marine values customer satisfaction, teamwork, and a safe, inclusive workplace, committed to being a Drug-Free and Equal Opportunity Employer.

Duties/Responsibilities:

• Collaborate with the Hub Manager to prioritize, process, and fulfill customer orders efficiently
• Communicate with customers and managers, helping to ensure an excellent shopping experience
• Loads vehicle to support routing sequence; use routing apps to deliver and pickup product
• Provide quality delivery practices (i.e., timeliness, quality of package, safe handling) to customers
• UtilizeCompanyprovidedtechnology to document all deliveries
• Drive responsibly to properly representthe company and our brand
• Carry out any transfers fromStoresand Hubs within their route
• Interact with Customers during deliveries and inform them of upcoming events and promotions
• Maintain vehicles to be clean (internally and externally), organized, fueled, and in a properly stored condition
• Ensure general maintenance/upkeep to ensure vehicles are operating properly and safely
• Communicate vehicle operating concerns, damage or malfunctions immediately to the Hub Manager as they arise

Fulfillment Operations

• Accurately execute order picking, packing, and shipping to meet service level agreements (SLAs) for all omni-channel orders
• Use efficient methods for product selection and transfer to shipping areas tooptimizetime
• Handle customer returns according to SLAs and company policies
• Keep the shipping station neat, clean, and well-organizedalways
• Replenish packing and shipping supplies daily to ensure smooth operation
• Identifyand elevate any bottlenecks or challenges in the fulfillment process to the Hub Manager

Other Duties

• Assistcustomers with in-store purchases, product selection, and provide knowledgeable recommendations
• Support restocking efforts and product placement within the Store
• Performadditionaltasks as assigned to support Huband/or Store operations

Required Skills/Abilities:

• Exceptional verbal and written communication skills for clear, professional interactions
• Strong interpersonal skills, delivering excellent customer service and product knowledge to foster positive customer experiences
• High attention to detail and strong organizational abilities to manage tasks efficiently
• Proven ability to prioritize and meet deadlines, even in high-demand situations
• Solid analytical skills toidentifyissues and find effective solutions
• Ability to perform well in a dynamic, sometimes high-stress setting,maintainingcomposure and efficiency
• Ability to obtain andmaintainHazardous Materials Certification
• Ability to obtain and maintainForkliftOperator Certification

Education and Experience:

• High school diploma or equivalent required.

Physical Requirements:

• Continuous standing and walking throughout the retail space
• Continuous operation of a motor vehicle
• Ability to wear and communicate through a headset continuously
• Frequent climbing, bending, stooping, and twisting
• Occasionallyoperateequipment, including forklifts
• Must be able tolift upto 50 pounds to shoulder height unassistedfrequently

Other Requirements:

• Must be at least 21 years old
• Mustmaintaina valid driver’s license and satisfactory driving record
• Willing tosubmitto a criminal background check, a pre-employment drug screen and DMV checks per the West Marine Driver Fleet Safety Program
• Willing to work a varied shift based upon business needs, including unscheduledovertime

West Marine offers a wide range of benefits, which include medical/dental/vision, various voluntary benefits, 401k, and paid time off. To view eligibility and additional information on these benefits, along with starting pay ranges for select states, please visit our benefits page at www.embbenefits.com/wm-home/ . The starting salary for this position is $22.30/hr to $23.30/hr, depending on experience.

Join us at West Marine and help us provide the best boating experience for our customers!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.