Hub Fulfillment & Customer Delivery Specialist

West Marine; Old Saybrook (CT); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision

401k

Paid time off

Job summary

West Marine in Old Saybrook, CT, is seeking a Hub Fulfillment Associate responsible for supporting hub operations and maintaining functionality in the absence of the Hub Manager. The role emphasizes delivering high-quality service and product expertise to enhance the boating experience.

You will collaborate with the Hub Manager to process orders, load vehicles, meet SLAs, document deliveries, and keep packing/shipping areas organized.

Qualifications

• High school diploma or GED required.
• Excellent communication and customer service skills.
• Strong attention to detail and organizational ability.
• Ability to prioritize tasks and meet deadlines.
• Analytical thinking to identify issues and solutions.
• Calm under pressure in a fast-paced environment.

Responsibilities

• Support Hub fulfillment operations and assist the Hub Manager.
• Collaborate to prioritize, process, and fulfill customer orders.
• Load and unload vehicles, using routing apps for deliveries and pickups.
• Ensure safe handling and quality packing for customers.
• Document deliveries with company-provided technology.
• Maintain vehicles for safety, cleanliness, and readiness.
• Assist with in-store purchases and restocking as needed.
• Communicate with customers and store teams to enhance the shopping experience.

Skills

Communication

Customer service

Attention to detail

Time management

Analytical thinking

Stress management

Education

High school diploma or GED

Tools

Forklift Certification

Hazardous Materials Certification

Job description

West Marine in Old Saybrook, CT, is seeking a Hub Fulfillment Associate responsible for supporting hub operations and maintaining functionality in the absence of the Hub Manager. The role emphasizes delivering high-quality service and product expertise to enhance the boating experience.

You will collaborate with the Hub Manager to process orders, load vehicles, meet SLAs, document deliveries, and keep packing/shipping areas organized.