HST Lead

Tri--county-Human-Service; Bartow (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

Tri-County Human Services is seeking a supervisor to coordinate and deliver services by Human Services Technicians in a residential setting. The role provides direction, oversight, and staff development, ensuring programs meet licensing and accreditation standards.

The position requires five years of experience in addiction/mental health treatment, a Certified Behavioral Health Technician Certificate, and on-call availability.

Qualifications

• Certified Behavioral Health Technician Certificate required.
• Five years' experience in addiction and/or mental health treatment.
• Supervisory experience preferred.
• Willingness for 24-hour on-call availability.
• Strong customer service and communication skills.

Responsibilities

• Supervise Human Services Technicians, including hiring, scheduling, and evaluating performance.
• Provide ongoing agency-required training to staff.
• Ensure compliance with licensing regulations and CARF/Medicaid standards.
• Contribute to QA/QI reporting for the program.
• Monitor staffing levels and schedules to meet state requirements with the Program Coordinator.
• Assist in development and implementation of budgets with Nursing Supervisor.
• Ensure department adherence to company policies.
• Assess departmental performance against goals with the Program Coordinator.
• Motivate staff through feedback and incentives.
• Handle day-to-day tasks and other duties as assigned.

Skills

Customer service

Phone skills

Organizational skills

Problem-solving

Team attitude

Education

Certified Behavioral Health Technician Certificate

Job description

Individual in this position is responsible for the coordination and delivery of services by Human Services Technicians. Position provides overall direction and oversight to HSTs. Additionally, this position provides staff training and development and delivery of behavioral health services in a residential setting.

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity. Referenced by policy numbers 100.000, 100.000A, and 100.004.

Primary Duties and Responsibilities

• Provides direct supervision to Human Services Technicians that may include: hiring, scheduling of work assignments, and assisting Program Coordinator with employee performance evaluations in accordance with agency policy.
• Provides ongoing agency required training to the Human Service Technicians. Training may be provided jointly with the Program Coordinator.
• Comprehends and complies with all licensing regulations including; 65D30 Florida Statutes as they apply to each program, Medicaid standards, CARF requirements, and Tri-County Human Services, Inc. Policies and Procedures pertinent to all compliance and regulatory standards.
• Participates in preparation of reports for the program’s Quality Assessment and Improvement Program within assigned guidelines.
• With guidance from Program Coordinator, assures that the facility and support services are reviewed and compliant with licensing and accreditation standards.
• Ensures that staffing pattern and scheduling is adhered to and in compliance with state requirements jointly with Program Coordinator.
• Assists in the development and implementation of budgets jointly with the Nursing Supervisor.
• Ensures that the department complies with company policies and procedures jointly with the Program Coordinator.
• Assess the performance of the department or company against goals and plans jointly with the Program Coordinator.
• Motivate workers through incentives and positive feedback.
• Responsible for day-to-day tasks.
• Performs other reasonable and related duties as assigned.

Leads the Following Positions

Minimum Training and Experience

A Certified Behavioral Health Technician Certificate and five years' experience working in the disciplines of addiction and/or mental health treatment. Supervisory experience is preferred. This position will require 24 hour on-call availability and as needed off normal work week activities. The incumbent will also possess the following:

• Excellent customer service and phone skills
• Organizational skills
• Complex problem-solving abilities
• Ability to multitask and complete tasks efficiently
• Positive and team-oriented team attitude