HSPD-12: IT Specialist

Zeva Inc; Washington (District of Columbia); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and Disability Insurance

401(k)

Job summary

Zeva Incorporated is seeking a seasoned IT Specialist to support a government client across 60+ sites. You will lead IT operations, coordinate with stakeholders, and oversee training for Junior IT Specialists while aligning with IT governance and program updates.

Must have 4–7 years of IT support, strong Microsoft Office knowledge, and familiarity with USAccess/ICAM systems. This on-site role offers competitive compensation and comprehensive benefits.

Qualifications

• 4–7 years IT support experience focusing on end-user software support, database management and hardware troubleshooting.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools preferred.
• Prior HSPD-12, PIV, USAccess, or ICAM experience strongly preferred.

Responsibilities

• Serve as the principal IT Specialist supporting a government client for the HSPD-12 program across 60+ locations.
• Provide technical leadership for system operations and logistics.
• Coordinate with government stakeholders to ensure IT governance and program updates.
• Guide Junior IT Specialists and coordinate with Project Manager and corporate services.
• Operate USAccess system for site configuration and activations.

Skills

IT support experience

End-user software support

Microsoft Office

SharePoint

HSPD-12 / PIV / ICAM

USAccess

Education

High School diploma or GED

Tools

GSA scheduling tools

USAccess

Job description

Zeva Incorporated is a Woman Owned Small Business (WOSB) founded in 2005, located in Fairfax, VA. We support the US Federal Government and international clients in areas such as Identity and Access Management (ICAM/IAM), Cloud Solutions, Cybersecurity, and Software Development. Our company is committed to excellence, holding CMMI Level 3 and ISO 9001:2015 certifications.

Job Description

Serves as the principal IT Specialist supporting a government client for the HSPD-12 program across 60+ physical locations throughout the United States. Provides technical leadership for system operations and logistics, coordinates with government stakeholders to ensure compliance with IT governance, software configuration, and program updates at each location, and serves as the senior technical resource guiding the program's Junior IT Specialists. The IT Specialist works with the Project Manager and corporate shared services to promote communication across the team and company and to ensure IT best practices are implemented, and coordinates with corporate resources to ensure quality standards are met.

Job duties include:

• Serves as the primary POC for the technical knowledge required for effective system operations and logistics.
• Provides technical leadership, guidance, and training to Junior IT Specialists and other team members on system operation and administrative procedures.
• Prepares and delivers presentations and reports as required.
• Supports HSPD-12 enrollments and activations of SmartID cards; troubleshoots related hardware and software issues.
• Ships equipment to the field as needed and maintains pre-deployed systems.
• Operates the USAccess system for schedule and site configuration changes and performs USAccess system activations.
• Serves as the USAccess Site Manager – Primary.
• Conducts inventory calls.
• Serves as ICAM SharePoint Administrator, as needed.
• Other duties as assigned within the scope of the contract.

Qualifications:

• 4–7 years of IT support experience focusing on end-user software support, database management, software deployment, and software and hardware troubleshooting required.
• Experience with Microsoft Office is required.
• Experience with SharePoint and GSA scheduling tools - preferred.
• Prior HSPD-12 / PIV, USAccess, or ICAM experience – strongly preferred.
• Able to effectively communicate (verbal and written) with all levels of clients and team members.
• Able to independently prioritize and manage multiple tasks, and to guide the work of junior staff.
• Displays strong organizational skills.

Physical Requirements

• The role primarily involves sedentary work.
• There may be occasional instances of stair climbing.
• Periodic standing and/or walking for extended durations may be required.
• Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing up to 25 lbs.
• Regular use of hands and fingers is expected.
• Effective communication through frequent periods of talking and listening is essential.

Education

• High School diploma or GED certification.

Clearance Requirements

• Must be a US Citizen.
• Active Public Trust / MBI clearance or the ability to obtain one.

Health and Welfare (H&W) Benefits

• Medical, dental, and vision insurance
• Life and Disability Insurance
• 401(k)
• Generous Paid Time Off (PTO)
• Tuition Assistance & Professional Development Program

Disclaimer: Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

Additional Information

Zeva is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Salary Description: $45,000-$65,000 depending on experience, and applicable wage determination.

Work Location: In person (within 50 miles of the ICAM HQ, Washington, DC; on-site as requested)

Interested individuals, please send your resume and cover letter [e-mail]