HRIS & Systems Support Specialist

SWBC; San Antonio (TX); On-site; MXN 201,000 - 335,000; Full time

Job summary

SWBC in Mexico is seeking a quick-learning, technically adept professional to join our team and deliver stellar customer service to clients and employees. You will support clients via phone and online channels while coordinating with internal teams.

This entry-level role emphasizes learning, teamwork and the ability to manage multiple tasks, with opportunities to develop expertise in Payroll, Time & Labor Management and HRIS implementations.

Qualifications

• Bachelor's degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• This is an entry level position however; the ideal candidate will be proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.
• Ability to assist with complex and customer facing software implementations.
• Ability to work in a fast-paced team environment.
• Demonstrated ability to troubleshoot technical issues.
• Excellent communication skills (both written and verbal).
• Ability to work independently as well as part of a team.
• Excellent analytical and time management skills.
• Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner.
• Proficient in the latest web technologies and working knowledge of various operating systems.
• Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs.
• Able to work efficiently and manage workload independently.
• Able to use basic office equipment, including copy machine, telephone, personal computer, and fax.
• Sit for long periods of time performing sedentary activities.
• Stand, stoop, and kneel to file for long periods of time.
• Ability to perform repetitive tasks such as typing for long periods.

Responsibilities

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; escalates issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Skills

Customer service

Tech-savvy

Communication skills

Time management

Team player

Troubleshooting

Independent worker

Multi-tasking

Education

Bachelor's Degree in Business or related field

Job description

SWBC in Mexico is seeking a quick-learning, technically adept professional to join our team and deliver stellar customer service to clients and employees. You will support clients via phone and online channels while coordinating with internal teams.

This entry-level role emphasizes learning, teamwork and the ability to manage multiple tasks, with opportunities to develop expertise in Payroll, Time & Labor Management and HRIS implementations.