HRIS & Payroll Systems Specialist

SWBC; United States; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation package

Work/Life balance

Career growth opportunities

401(k) retirement plans

Education and certifications

Job summary

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

This entry level position emphasizes learning and teamwork, with duties spanning from phone and online support to discovery sessions and understanding Payroll, Time & Labor Management, and HRIS needs.

Qualifications

• Bachelor's Degree in Business or related field from an accredited four-year college or university or equivalent work experience.
• Minimum of two (2) years of experience in customer service.
• Entry level position but proficient with technology.
• Ability to retain information and apply gained knowledge to the next situation.

Responsibilities

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner; elevate issues to Level IIs or Management and seek additional support if needed to expedite the resolution.
• Assists in the development of support plans for clients.
• Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions with customers to define requirements.
• Stays up to date on the latest product features, functionality and new releases.
• Acts as a subject matter expert both internally and with customers.
• Builds delivery best practices and processes by leveraging your implementation and consulting experience.

Skills

Communication skills

Customer service

Technical aptitude

Team collaboration

Time management

Education

Bachelor's Degree in Business or related field

Job description

SWBC is seeking a talented individual who is a quick learner with technical aptitude skills and able to work as part of a team as well as manage projects and deadlines independently. In this role, you will provide stellar customer service to our clients and employees.

This entry level position emphasizes learning and teamwork, with duties spanning from phone and online support to discovery sessions and understanding Payroll, Time & Labor Management, and HRIS needs.