HRIS & Payroll Systems Coordinator | Fast-Paced Growth

SWBC; Bulverde (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Work/Life balance

Career growth

401(k) plans

Wellness program

Continuing education

Job summary

SWBC is seeking a quick-learning, tech-savvy professional to provide stellar customer service to clients and employees. You will support clients across Payroll, Time & Labor Management, and HRIS, troubleshoot issues, and contribute to implementation projects in a fast-paced team environment.

The role emphasizes independent workload management, strong communication, and the ability to translate client needs into practical solutions while staying current with product features and releases.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Minimum of two years in customer service.
• Entry level role with strong technology proficiency.
• Ability to work in a fast-paced team environment.
• Strong written and verbal communication skills.

Responsibilities

• Provides clients with telephone and online support.
• Analyzes, troubleshoots and helps resolve product/service issues; escalates when needed.
• Assists in development of support plans for clients.
• Engages with prospects and clients to understand Payroll, Time & Labor Management, and HRIS needs.
• Participates in discovery sessions to define requirements.
• Stays up to date on product features, functionality and releases.
• Acts as a subject matter expert internally and with customers.
• Builds delivery best practices leveraging implementation and consulting experience.

Skills

Quick learner

Technical aptitude

Team player

Ability to troubleshoot

Customer service

Education

Bachelor's degree in Business or related field

Tools

HRIS

Payroll software

Web technologies

Job description

SWBC is seeking a quick-learning, tech-savvy professional to provide stellar customer service to clients and employees. You will support clients across Payroll, Time & Labor Management, and HRIS, troubleshoot issues, and contribute to implementation projects in a fast-paced team environment.

The role emphasizes independent workload management, strong communication, and the ability to translate client needs into practical solutions while staying current with product features and releases.