HRIS Support & Optimization Analyst

ROCKCREST; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

ROCKCREST is seeking an experienced HRIS Support Analyst to assist clients with HR technology needs, focusing on administration, configuration, troubleshooting, and optimization of leading HCM platforms.

The role involves partnering with clients to identify business needs, implement enhancements, and support HRIS across Payroll, Benefits, Time & Attendance, Recruiting, Onboarding, and Reporting. Strong client-facing skills are essential for success.

Qualifications

• Hands-on experience administering, configuring, optimizing, or supporting HRIS platforms (ADP Workforce Now, UKG Ready, UKG Pro, Dayforce, Paycom, Paycor or Paylocity).
• Experience supporting HRIS across Payroll, Benefits, Time & Attendance, Recruiting, Onboarding, Performance, Talent, and Reporting.
• Strong understanding of HR, payroll, benefits, and workforce management processes.
• Experience troubleshooting HRIS issues, configuring systems, testing, and supporting end users.
• Strong problem-solving, communication, and client-facing skills.
• Ability to manage multiple priorities while delivering high levels of client service.
• Previous consulting experience or experience supporting multiple client environments is a plus.

Responsibilities

• Provide ongoing HRIS administration, configuration, troubleshooting, and functional support for client HCM environments.
• Partner with clients to understand business needs, resolve system challenges, and recommend system enhancements and process improvements.
• Configure, maintain, and optimize HRIS functionality across Payroll, Benefits Administration, Time & Attendance, Recruiting, Onboarding, Performance Management, Talent Management, and Reporting.
• Support system testing, data validation, configuration changes, upgrades, and ongoing optimization initiatives.
• Troubleshoot system issues, identify root causes, and implement solutions while maintaining data integrity.
• Deliver end-user training, documentation, and knowledge transfer to support client success.
• Build strong client relationships and serve as a trusted HRIS support resource.

Skills

HRIS administration

HRIS configuration

HRIS troubleshooting

Client-facing

HR technology platforms

Tools

ADP Workforce Now

UKG Ready

UKG Pro

Dayforce

Paycom

Paycor

Paylocity

Job description

ROCKCREST is seeking an experienced HRIS Support Analyst to assist clients with HR technology needs, focusing on administration, configuration, troubleshooting, and optimization of leading HCM platforms.

The role involves partnering with clients to identify business needs, implement enhancements, and support HRIS across Payroll, Benefits, Time & Attendance, Recruiting, Onboarding, and Reporting. Strong client-facing skills are essential for success.