HRIS & Benefits Specialist

City of San Jose; San Jose (CA); On-site; USD 75,000 - 91,000; Full time

Job summary

City of San José is seeking a full-time Principal Office Specialist in the HRIS Division. The role focuses on customer-centric service, detailed data handling, and transactional HRIS tasks to support Employee Benefits and Employment divisions.

Ideal candidates will have a high school diploma with 3 years of clerical experience, or a bachelor's degree substituting for experience, and familiarity with PeopleSoft and MS Office. Strong communication and multitasking abilities are essential.

Qualifications

• Completion of high school or equivalent (GED or California Proficiency Certificate) and three years of varied office clerical work.
• A bachelor’s degree may substitute for the required experience.

Responsibilities

• Provide excellent customer service by responding to phone calls, emails, and walk-ins.
• Investigate and research problems and answer inquiries.
• Analyze and resolve customer issues and complaints.
• Explain policies and procedures and assist with online transactions in eWay HRIS.
• Process promotions, demotions, transfers, changes in benefits and pay adjustments.
• Train staff to ensure backups and cross-training.

Skills

Customer service

Communication skills

Problem solving

Initiative

Multi-tasking

Attention to detail

Education

High school diploma or GED

Bachelor’s degree (substitutes for experience)

Tools

PeopleSoft

MS Office

eWay HRIS

Job description

City of San José is seeking a full-time Principal Office Specialist in the HRIS Division. The role focuses on customer-centric service, detailed data handling, and transactional HRIS tasks to support Employee Benefits and Employment divisions.

Ideal candidates will have a high school diploma with 3 years of clerical experience, or a bachelor's degree substituting for experience, and familiarity with PeopleSoft and MS Office. Strong communication and multitasking abilities are essential.