HRIS Office Specialist — Customer-Focused & Detail-Driven

City of San Jose; San Jose (CA); On-site; USD 75,000 - 91,000; Full time

Job summary

City of San José is recruiting for a full-time Principal Office Specialist in the HRIS Division. The role focuses on transactional tasks, customer service, and HR data administration to support Employee Benefits and Employment divisions.

Ideal candidates bring strong office experience, PeopleSoft and eWay HRIS familiarity, and the ability to adapt to evolving processes while ensuring accuracy and timely responses to inquiries.

Qualifications

• Completion of high school or equivalent (GED or California Proficiency Certificate) and three (3) years of varied office clerical work.
• A bachelor’s degree may substitute for the required experience.
• Demonstrates knowledge of professional/technical principles, city policies, and applicable laws.

Responsibilities

• Provide excellent customer service via phone, email, and walk-ins.
• Independently investigate and research problems and answer inquiries.
• Analyze and resolve customer issues and complaints.
• Explain policies and procedures and guide customers through online transactions in eWay.
• Process promotions, demotions, transfers, changes in benefits, and pay adjustments.
• Train staff to ensure backups for key tasks and maintain accuracy in HRIS processes.
• Create/Train staff on certified lists for Police and Fire promotions.
• Support departmental administration and data integrity within HRIS systems.

Skills

Job Expertise

Communication Skills

Computer Skills

Customer Service

Flexibility

Initiative

Multi-tasking

Problem Solving

Reliability

Teamwork

Education

High school diploma or GED

Bachelor’s degree substitution

Tools

eWay HRIS

PeopleSoft

MS Excel

MS Word

MS Outlook

MS PowerPoint

MS Access

Job description

City of San José is recruiting for a full-time Principal Office Specialist in the HRIS Division. The role focuses on transactional tasks, customer service, and HR data administration to support Employee Benefits and Employment divisions.

Ideal candidates bring strong office experience, PeopleSoft and eWay HRIS familiarity, and the ability to adapt to evolving processes while ensuring accuracy and timely responses to inquiries.