Senior HRIS Office Specialist — Customer-Focused Admin

City of San José; San Jose (CA); On-site; USD 75,000 - 91,000; Full time

Job summary

The City of San José is seeking a full-time Principal Office Specialist in the HRIS Division to support employee data, payroll transactions, and HR systems including eWay and PeopleSoft. The ideal candidate will deliver accurate processing, excellent customer service, and proactive problem solving in a dynamic HR environment.

Salary ranges from $74,627.28 to $90,679.68 with an approximate 5% ongoing non-pensionable compensation.

Qualifications

• Education and Experience: High school or GED and 3 years of varied office clerical work.
• Bachelor’s degree may substitute for the required experience.
• Knowledge of Citywide and departmental procedures/policies; PeopleSoft experience is highly desired.
• Experience with MS Outlook, Word, PowerPoint, Access and Excel; Excel proficiency is highly desired.

Responsibilities

• Provide excellent customer service to phone, e-mail, and walk-in customers.
• Investigate and research problems; respond to inquiries.
• Analyze and resolve customer issues and complaints.
• Explain policies and procedures and guide online transactions in eWay.
• Process promotions, demotions, transfers, and changes in benefits.
• Train staff and create backups for the position’s tasks.

Skills

Communication skills

Customer service

Problem solving

Teamwork and interpersonal skills

Reliability

Initiative

Multi-tasking

Flexibility

Attention to detail

Education

High school diploma or GED with 3 years clerical experience

Bachelor’s degree substitution for experience

Tools

PeopleSoft

MS Outlook

MS Word

MS Excel

Job description

The City of San José is seeking a full-time Principal Office Specialist in the HRIS Division to support employee data, payroll transactions, and HR systems including eWay and PeopleSoft. The ideal candidate will deliver accurate processing, excellent customer service, and proactive problem solving in a dynamic HR environment.

Salary ranges from $74,627.28 to $90,679.68 with an approximate 5% ongoing non-pensionable compensation.