HR Systems Support Specialist

PrismHR; Duluth, Northern (GA, KY); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance & disability

Flexible spending account

Job summary

PrismHR is seeking a System Support Associate to provide technical support, system administration, and operational excellence within a PEO environment. You will ensure reliability, performance, and security across HR, payroll, tax, and benefits applications while mentoring team members.

The role emphasizes maintaining system configurations, documenting procedures, and supporting client-facing platforms. Domestic travel to onsite meetings and events may be required.

Qualifications

• Associate or bachelor’s degree in information systems, CS, IT, or related field.
• Experience with analytics, auditing, process documentation.
• Proficiency with Microsoft Office software.

Responsibilities

• Assist with system support activities including user access, reporting, workflows, documentation, and data maintenance.
• Assist with the setup, maintenance, modification, and deactivation of user accounts across internal and client-facing systems.
• Process and support user access requests, permission changes, security role assignments, and org structure updates.
• Troubleshoot and resolve Tier 1 system and application issues.
• Build, modify, and maintain dashboards and widgets.
• Update and work with Report Center reporting for clients.
• Assist with data hygiene efforts.
• Build, modify, and maintain basic workflows.
• Document workflows, system configurations, troubleshooting procedures, support activities, and administrative processes to ensure consistency.
• Develop, update, and maintain user guides, training materials, reference documentation, and process instructions to support effective system utilization.
• Monitor and maintain the confidentiality, integrity, and security of employees, clients, and company information in accordance with policies and regs.
• Travel may be required for onsite meetings, client visits, events, conferences, and training.

Skills

Learning agility

Organizational skills

Documentation

Interpersonal skills

Communication

Confidentiality

Attention to detail

Multitasking

Problem solving

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

PrismHR is seeking a System Support Associate to provide technical support, system administration, and operational excellence within a PEO environment. You will ensure reliability, performance, and security across HR, payroll, tax, and benefits applications while mentoring team members.

The role emphasizes maintaining system configurations, documenting procedures, and supporting client-facing platforms. Domestic travel to onsite meetings and events may be required.