HR Systems Specialist (Info Sys) – Help Desk Lead

U.S. Coast Guard; Washington (District of Columbia); On-site; USD 102,000 - 133,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Thrift Savings Plan

Paid federal holidays

Employee assistance program

Job summary

U.S. Coast Guard in Washington, DC seeks a Human Resources Specialist (Info Sys) to serve as the primary lead for HR information systems, including the help desk for HRIS users across FedHR, NFC, GovTA, USA Staffing, and more.

You will provide expert guidance to staff, manage ticket triage, and coordinate with technical teams to ensure timely support and continuity of HR operations. The role emphasizes data integrity, system updates, and audit readiness.

Qualifications

• Experience providing help desk support for HR information systems (HRIS).
• Ability to triage, escalate, and coordinate with technical teams to resolve issues.

Responsibilities

• Manage the HR Systems Help Desk as the primary customer-facing support for HR system users.
• Administer and support HR systems such as FedHR, NFC, GovTA, and related platforms.
• Triaging USAS-related tickets and coordinating with stakeholders to resolve issues.

Skills

HRIS Help Desk

Customer support

Systems administration

Tools

FedHR

NFC systems

GovTA

USA Staffing

eOPF

EmpowHR

Job description

U.S. Coast Guard in Washington, DC seeks a Human Resources Specialist (Info Sys) to serve as the primary lead for HR information systems, including the help desk for HRIS users across FedHR, NFC, GovTA, USA Staffing, and more.

You will provide expert guidance to staff, manage ticket triage, and coordinate with technical teams to ensure timely support and continuity of HR operations. The role emphasizes data integrity, system updates, and audit readiness.