Human Resources Specialist (Info Sys)

U.S. Coast Guard

Washington (District of Columbia)

On-site

USD 102,000 - 133,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Thrift Savings Plan

Paid federal holidays

Employee assistance program

Job summary

U.S. Coast Guard in Washington, DC seeks a Human Resources Specialist (Info Sys) to serve as the primary lead for HR information systems, including the help desk for HRIS users across FedHR, NFC, GovTA, USA Staffing, and more.

You will provide expert guidance to staff, manage ticket triage, and coordinate with technical teams to ensure timely support and continuity of HR operations. The role emphasizes data integrity, system updates, and audit readiness.

Qualifications

Experience providing help desk support for HR information systems (HRIS).
Ability to triage, escalate, and coordinate with technical teams to resolve issues.

Responsibilities

Manage the HR Systems Help Desk as the primary customer-facing support for HR system users.
Administer and support HR systems such as FedHR, NFC, GovTA, and related platforms.
Triaging USAS-related tickets and coordinating with stakeholders to resolve issues.

Skills

HRIS Help Desk

Customer support

Systems administration

Tools

FedHR

NFC systems

GovTA

USA Staffing

eOPF

EmpowHR

Job description

Department: Department of Homeland Security
Location: Washington, District of Columbia

This vacancy is for a GS-0201-12, Human Resources Specialist (Info Sys) located in the Department of Homeland Security, U.S. Coast Guard, Office of Civilian Strategic Planning and Applications in Washington, District of Columbia.

Key Responsibilities

You will serve as a Human Resources Specialist (Info Sys) and be responsible for managing and providing subject matter expertise on a help desk that is available to all USCG employees for its human resources information systems (HRIS) such as eOPF, GovTA, USA Staffing, FedHR, EmpowHR, and NFC. Being a Coast Guard civilian makes you a valuable member of the Coast Guard team.

Typical work assignments include: Managing the USCG Civilian HR Systems Help Desk as the primary customer-facing support function for HR system users, including intake, triage, escalation, resolution tracking, customer communication, and coordination with functional and technical teams to ensure timely support and continuity of HR operations.

Administering and supporting USCG civilian HR systems, including FedHR, NFC systems, GovTA, and related HR platforms, by monitoring system access, troubleshooting user issues, coordinating system updates, supporting data integrity, and ensuring users receive accurate and timely assistance.

Triaging and managing USAS-related tickets, inquiries, and system issues, including reviewing requests, determining the appropriate resolution path, coordinating with internal stakeholders, escalating complex issues, and tracking actions through completion.

Providing expert advice and guidance to operational staff, HR specialists, managers, and system users regarding the use of HR automation tools, software systems, access requirements, system limitations, and solutions to recurring or complex HR systems issues.

Developing, maintaining, and improving internal tracking tools, standard operating procedures, knowledge articles, and reporting mechanisms for HR systems support, audit responses, help desk performance, recurring issues, and customer service metrics.

Managing and coordinating internal and external Financial/IT audit requests for Civilian Personnel systems, including tracking requests, gathering required documentation, coordinating responses with stakeholders, and ensuring audit deliverables are completed accurately and timely.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Reasonable Accommodation Information

Requirements & Education

This position does not have a positive education requirement. If you are including education on your resume, report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. See Required Documents section for detail. Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable) from an accredited institution.

Once selected & prior to appointment, applicants must provide an official college transcript. Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the U.S. (see FOREIGN EDUCATION below).

College Transcript: If this position requires specific educational course work to qualify, or you are qualifying based in whole or part on education, you are required to provide all unofficial transcripts (undergraduate, graduate, etc.) by the closing date of this announcement or you will be disqualified from further consideration.

Transcripts should be legible and detailed, showing course number and department (i.e., bio 101, math 210, etc.), course title, number of credit hours, and grade earned. If course content cannot be easily identified from the title of the course as listed on your transcript, you must submit an official course description from the college/university that reflects the content at the time the course was taken.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet Federal qualification requirements if you can show that your foreign education is comparable to education received in accredited educational institutions in the United States. To receive this credit, you must submit evidence of equivalency as provided by a credentialling evaluation service. It is your responsibility to provide such evidence with your application.

See Recognition of Foreign Qualifications click here Only experience and education obtained by the closing date of this announcement will be considered.

DHS offers competitive salaries and an attractive benefits package, including health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays.
Other benefits may include flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers.

DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any federal employee hired on or after November 5, 2016, who is a veteran with a service- connected disability rating of 30 percent or more.

Which agency is hiring for this position?

This position is with U.S. Coast Guard, Department of Homeland Security.

What is the salary for this position?

The posted pay range is $102415 – $133142/yr.

What is the application deadline?

Applications close on 2026-09-24.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.