HR Systems Automation Supervisor: Access & Support

US Army Civilian Human Resources Agency; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

The U.S. Army Civilian Human Resources Agency (CHRA) G-6 Functional Automation division provides helpdesk and account services for Army and CHRA systems such as DCPDS, EMPReS, AutoNOA, eOPF, and E-Verify.

The role involves triage, research, testing, and guiding users through complex automation problems with a focus on reliability and policy adherence. Ideal candidates will have experience managing user access, researching problems, and communicating resolutions to customers while maintaining

Qualifications

• Specialized experience in managing user access to automated HR systems.
• Experience researching problems and providing resolutions to customers.
• Ability to analyze system requirements and assess impact on HR processes.

Responsibilities

• Triage and research automated HR system issues, providing clear guidance to users.
• Manage operation and maintenance of HR systems to ensure reliability and policy compliance.
• Analyze requirements and determine impacts on HR processes; suggest appropriate actions.

Skills

Access management

HR systems

Tools

DCPDS

EMPReS

AutoNOA

eOPF

E-Verify

Job description

The U.S. Army Civilian Human Resources Agency (CHRA) G-6 Functional Automation division provides helpdesk and account services for Army and CHRA systems such as DCPDS, EMPReS, AutoNOA, eOPF, and E-Verify.

The role involves triage, research, testing, and guiding users through complex automation problems with a focus on reliability and policy adherence. Ideal candidates will have experience managing user access, researching problems, and communicating resolutions to customers while maintaining