Supervisory Human Resources Specialist (Information Systems)

US Army Civilian Human Resources Agency; United States; Sur place; USD 70 000 - 90 000; Plein temps

Résumé du poste

The U.S. Army Civilian Human Resources Agency (CHRA) G-6 Functional Automation division provides helpdesk and account services for Army and CHRA systems such as DCPDS, EMPReS, AutoNOA, eOPF, and E-Verify.

The role involves triage, research, testing, and guiding users through complex automation problems with a focus on reliability and policy adherence. Ideal candidates will have experience managing user access, researching problems, and communicating resolutions to customers while maintaining

Qualifications

• Specialized experience in managing user access to automated HR systems.
• Experience researching problems and providing resolutions to customers.
• Ability to analyze system requirements and assess impact on HR processes.

Responsabilités

• Triage and research automated HR system issues, providing clear guidance to users.
• Manage operation and maintenance of HR systems to ensure reliability and policy compliance.
• Analyze requirements and determine impacts on HR processes; suggest appropriate actions.

Connaissances

Access management

HR systems

Outils

DCPDS

EMPReS

AutoNOA

eOPF

E-Verify

Description du poste

About the Position: The CHRA G-6 Functional Automation division provides customer focused helpdesk and account services related to Army and CHRA systems such as: DCPDS, AutoNOA, EMPReS, eOPF, E-Verify, etc. The Functional Automation team helps triage, research, test, provide answers and guidance, on complex automation problems within HR tools and systems. This announcement will be used to fill one position at various locations.

Who May Apply

Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. Current Civilian Employees of the Command Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Priority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability Retirement Priority Placement Program, DoD Retained Grade Preference Eligible Veterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document.

SPECIALIZED EXPERIENCE

One year of specialized experience which includes: Managing user access to managed automated Human Resources (HR) personnel systems (such as DCPDS, EMPReS, AutoNOA, etc.); researching problems/errors and providing resolutions to customers for automated HR personnel systems; managing the operation and maintenance of automated civilian personnel systems to ensure reliability and compliance with established policies and regulations; and/or analyzing system requirements and changes to determine their impact to HR processes and recommending appropriate action. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-12).

Time in Grade Requirement

Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-12).