HR Support Specialist

Towne Park LLC; Harmonville (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

401k retirement plan

Medical, dental, and vision insurance

Disability insurance

Job summary

Towne Park LLC is seeking an HR Support Specialist to handle inquiries from associates and managers, ensuring accurate HR data and compliant processes. You will respond via phone and online, support benefits, payroll, and Leave management, and help maintain HR records with high service standards.

The role requires 1–3 years of related experience, strong communication, and proficiency with Microsoft Office and HR systems. A competitive compensation package and benefits are offered.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or related field and 1–3 years of related experience or equivalent combination of education and experience.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with HRIS/HR systems.
• Strong written and verbal communication; ability to handle confidential information.
• Ability to work independently, manage priorities, and deliver timely results.
• Experience with HR policies, payroll, benefits, and compliance is preferred.

Responsibilities

• Provide timely responses to HR inquiries from associates, managers, and HR teams.
• Maintain accurate HR data in the HRIS and support payroll and benefits processes.
• Assist with onboarding, records maintenance, and reports to track trends and compliance.
• Support training for HR team and associates on systems and procedures.

Skills

Customer service

Attention to detail

Communication skills

Ownership mindset

Problem solving

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Tools

Excel

Word

Outlook

Workday

Job description

Company Overview

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn.

Role Summary

The HR Support Specialist provides direct support to associates, managers, and HR teams within a centralized HR function. This role focuses on managing various HR-related inquiries, delivering high-quality customer service, and maintaining accurate HR data. Responsibilities include responding to inquiries via phone and online regarding company policies, procedures, and ethical guidelines. This role is expected to exemplify customer service excellence and proactively develop solutions that enhance the associate experience while addressing process challenges to improve overall operational efficiency.

Job Details

Job Details Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $48,000 - $72,000.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off

• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.

Essential Functions

• HR Support: Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures. Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures. Tracks, resolves, and escalates issues on topics including, but not limited to, benefits, payroll, time management, systems access, and general Human Resources inquiries. Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes). Support managers in problem solving, provide guidance and direction through links, job aides, and support. Interpret HR policies and address associate and manager questions, and elevate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate. Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions.
• 40% HR Data Integrity & Maintenance: Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements. Maintain and update HR records and databases, ensuring data integrity and confidentiality. Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay. Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance.
• 25% Compliance & Legal: Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings. Respond, provide, and assist with documentation for subpoenas and various legal requests. Conduct periodic audits of HR records to ensure compliance with federal, state, and local laws.
• 15% Training and Support: Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance.
• 20% The total amount of time for all functions of the job 100%

Education

Degree in Business Administration, Human Resources, or other closely related field and one (1) to three (3) years of related experience OR equivalent combination of education and experience

Work Experience

One (1) to three (3) years of previous Human Resources experience with exposure to subject areas including HR Systems, Benefits, & Payroll.

Knowledge & Skills

Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook). Energetic, outgoing, customer-oriented personality. High level of personal accountability and a desire to own issues through final completion. Intellectual curiosity. Desire to find answers to questions with minimal to no intervention from manager. Excellent written and verbal communication skills to effectively convey key information to managers and associates. Ability to work independently and effectively plan and set priorities for self to accomplish required tasks. Sense of ownership over one’s work and a strong attention to detail. Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials. Ability to work flexible hours as needed Experience with Workday preferred.

Scope Authority to Act

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility

The employee has control over resources available only.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.

Travel

Travel of up to 10% may be required.

Equal Opportunity and Diversity

Towne is an affirmative action, equal opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.