HR Support Specialist

townepark; Harmonville (PA); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Company-paid life & AD&D

Short-term & long-term disability

401k retirement plan

Paid time off

Job summary

Towne Park in Harmonville, PA is seeking an HR Support Specialist to provide direct support to associates, managers, and HR teams within a centralized function. You will respond to inquiries about policies, procedures, and ethical guidelines with a focus on customer service excellence and accurate HR data.

The role also enhances operational efficiency by resolving issues and maintaining data integrity across HR systems.

Qualifications

• Respond to inquiries about HR policies and procedures via phone and online.
• Deliver high-quality customer service and accurate data handling.
• Maintain HR data accuracy and data integrity across systems.

Responsibilities

• Provide timely responses to HR inquiries from associates and managers.
• Track, resolve, and escalate HR issues related to benefits, payroll, time management, and systems access.
• Support managers with policy guidance and HR process execution.
• Maintain and update HR records in the HRIS with accurate data.

Skills

Customer service

HR policies

Data integrity

Job description

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

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The HR Support Specialist provides direct support to associates, managers, and HR teams within a centralized HR function.

This role focuses on managing various HR-related inquiries, delivering high-quality customer service, and maintaining accurate HR data. Responsibilities include responding to inquiries via phone and online regarding company policies, procedures, and ethical guidelines. This role is expected to exemplify customer service excellence and proactively develop solutions that enhance the associate experience while addressing process challenges to improve overall operational efficiency.

Job Details

Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $48,000 - $72,000.

Benefits

• Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability.
• Employees are also able to enroll in the company's 401k retirement savings plan.

Paid Time Off

• Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year.
• Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s)

HR Support

• Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures. Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures.
• Tracks, resolves, and escalates issues on topics including, but not limited to, benefits, payroll, time management, systems access, and general Human Resources inquiries.
• Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes).
• Support managers in problem solving, provide guidance and direction through links, job aides, and support. Interpret HR policies and address associate and manager questions, and elevate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate.
• Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions.

HR Data Integrity & Maintenance

• Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements.
• Maintain and update HR records and databases, ensuring data integrity and confidentiality.
• Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay.
• Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance.

Compliance & Legal

• Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings.
• Respond, provide, and assist with documentation for subpoenas a