HR Support Specialist

Pave America; Richmond (VA); Hybrid; USD 65,000 - 80,000; Full time

Job summary

Pave America in Richmond, VA is seeking an HR Support Specialist to join Corporate HR. This hybrid role provides essential administrative support across 30+ subsidiaries, handling HRIS data, benefits workflows, and routine inquiries. You will triage HelpDesk tickets and coordinate with HR teammates to maintain accurate records.

Ideal candidates are tech-savvy, organized, and comfortable using Excel. A Bachelor's in HR or related field is preferred.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field preferred.
• Proficient in HRIS platforms and internal systems.
• Excellent written and verbal communication skills.
• Team-oriented with a can-do attitude.
• Ability to manage multiple priorities in a fast-paced, multi-entity environment.

Responsibilities

• Serve as primary dispatcher for HR HelpDesk tickets and triage requests.
• Provide HR inquiries support within the internal HR team.
• Provide admin support to the HR team and projects.
• Support benefits renewal and open enrollment activities.
• Assist with audits, plan testing, and ACA compliance.
• Prepare reports, trackers, and dashboards using HRIS and Excel.
• Coordinate training sessions and HR initiatives across subsidiaries.

Skills

Attention to detail

Excellent communication

Teamwork

Multi-entity environment adaptability

Education

Bachelors in HR or related field

Tools

Microsoft Excel

Job description

We are seeking a motivated and detail-oriented HR Support Specialist to join our Corporate HR team. This role provides essential administrative and operational support across 30+ subsidiaries, helping ensure consistent, efficient, and people-focused HR processes. The ideal candidate is tech-savvy, highly organized, comfortable working in Excel and HR systems, and thrives in a collaborative, fast-paced environment. This is an excellent opportunity for someone looking to build a strong foundation in Human Resources while gaining exposure to a multi-entity organization.

This is a hybrid role with in-office requirements in Richmond, Virginia!

Compensation

The base salary for this role is $65,000- $80,000, depending on individual experience.

Essential Job Duties & Responsibilities

• Serve as the primary dispatcher for the Human Resources HelpDesk, ensuring tickets are accurately triaged and assigned to the appropriate agent; resolve non-escalated requests using available resources and approved "canned" responses.
• Serve as a primary support resource for HR-related inquiries within the internal HR team.
• Provide project-based and administrative support to the HR team.
• Support the benefit plan renewal process annually.
• Support benefits administration and open enrollment activities, including data tracking and employee communications.
• Serve as a backup to employee benefit administration.
• Support integration efforts for newly acquired companies.
• Provide support with audits and plan testing, including but not limited to 401(k) audits, 401(k) nondiscrimination testing, and Health and Welfare nondiscrimination testing.
• Provide support with compliance filing for ACA across multiple subsidiaries.
• Prepare and maintain reports, trackers, and dashboards using HRIS, Excel, Benefit Administration Platforms, and other tools.
• Oversee garnishments and medical support orders across multiple subsidiaries.
• Oversee Health & Welfare and 401(k) benefit deductions, including entry, review, and auditing across multiple subsidiaries.
• Administer tax notices, including distribution, payroll provider case creation, and tax rate updates across multiple subsidiaries.
• Respond to Employment Verifications and may be responsible for partnering with local HR POCs to respond to Unemployment claims.
• Coordinate training sessions, meetings, and HR initiatives as needed.
• Partner with Corporate HR team members to improve workflows and standardize processes across subsidiaries.
• Handle sensitive and confidential information with professionalism and discretion.
• Perform other duties as assigned.

Qualifications (Experience, Education & Certifications, Key Attributes)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's degree in Human Resources, Business Administration, or related field (or equivalent experience) preferred.
• Strong technical aptitude; comfortable learning and navigating HRIS platforms and internal systems.
• Proficient in Microsoft Excel (filters, formulas, data tracking) and Microsoft Office Suite.
• Highly organized with strong attention to detail and follow-through.
• Excellent written and verbal communication skills.
• Team-oriented mindset with a positive, "can-do" attitude.
• Ability to manage multiple priorities in a fast-paced, multi-entity environment.