Technical Support Specialist - Field & Warranty

REV Group; Charlotte, Northern (MI, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Spartan Emergency Response is seeking a Customer Service Technician to handle inquiries from end users, service centers, dealers, and OEMs, guiding repairs, warranty negotiations, and parts logistics. The role requires strong communication, troubleshooting, and collaboration to ensure timely solutions.

Responsibilities include documenting cases in the ERP system, coordinating with cross-functional teams, and ensuring efficient case resolution while maintaining customer satisfaction.

Qualifications

• Associate or technical degree preferred in a related field.
• Minimum of 3 years’ experience in customer service or related support.
• Excellent verbal and written communication skills.

Responsibilities

• Answer incoming calls from end users, service centers, dealers, and OEMs.
• Provide instructions, approve/negotiate labor time and rates, and order/shipment parts.
• Resolve warranty matters and coordinate with service centers and technicians.
• Document cases in the ERP system and follow up with information.
• Collaborate with cross-functional teams to resolve issues and prevent escalations.

Skills

Customer service

Communication

Troubleshooting

Negotiation

Time management

Education

Associate or technical degree

Tools

ERP system

Job description

Spartan Emergency Response is seeking a Customer Service Technician to handle inquiries from end users, service centers, dealers, and OEMs, guiding repairs, warranty negotiations, and parts logistics. The role requires strong communication, troubleshooting, and collaboration to ensure timely solutions.

Responsibilities include documenting cases in the ERP system, coordinating with cross-functional teams, and ensuring efficient case resolution while maintaining customer satisfaction.