HR Support Center Specialist I

StartupNWA; Lowell, Northern (AR, KY); Hybrid; USD 35,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Six weeks maternity leave

Paid parental leave

Six paid holidays

Job summary

StartupNWA is seeking a People Support Center Representative I to serve as the first point of contact for employees and people leaders. The role handles HR inquiries via phone, email, and chat, documenting interactions and guiding employees through policies and self-service options.

Under supervision, you will maintain data integrity in HRIS, escalate complex issues, and support HR technology updates. A high school diploma or GED with relevant experience is required, with multilingual ability a

Qualifications

• Minimum 6 months of HR administration or customer service experience.
• Ability to analyze situations and make timely decisions.
• Maintain confidentiality and professional demeanor.

Responsibilities

• Serve as first point of contact for employees and leaders via phone, email, and chat.
• Document interactions and route issues per escalation protocols.
• Provide self-service guidance and ensure accuracy of personnel records in HRIS.
• Support HR technology testing and updates, and assist with administrative tasks.

Skills

Customer Service

Communication

Multitasking

Confidentiality

Teamwork

Problem Solving

Adaptability

Education

GED (Required)

High School (Required)

Tools

HRIS

Case Management System

Computers & Phones

Job description

StartupNWA is seeking a People Support Center Representative I to serve as the first point of contact for employees and people leaders. The role handles HR inquiries via phone, email, and chat, documenting interactions and guiding employees through policies and self-service options.

Under supervision, you will maintain data integrity in HRIS, escalate complex issues, and support HR technology updates. A high school diploma or GED with relevant experience is required, with multilingual ability a