HR SSC

JD.com; Chino (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

JD.com is seeking a seasoned HR Operations leader to optimize and standardize processes across social insurance, housing fund, onboarding, and offboarding within the Shared Service Center. You will drive centralized service delivery, manage billing and policy consultations, and coordinate with embassies and immigration authorities for international assignments.

The role focuses on data-driven decision support, HR system development, and building a high-performing team in a fast-paced global

Qualifications

• Experience in HR Shared Services or global HR operations.
• Strong data analysis and reporting skills.
• Experience leading HR process standardization projects.
• Ability to coordinate with external institutions and internal teams.

Responsibilities

• Drive process optimization and standardization across HR services (social insurance, housing fund, onboarding/offboarding).
• Develop and implement standardized operating procedures for centralized HR services.
• Manage SSC delivery, billing, policy consultations, and visa coordination with external providers.
• Analyze HR data to support management decisions and HR strategy.
• Lead and develop a high-performing HR service team and collaborate with internal and external partners.

Skills

Process optimization

HR data analysis

System development

Team management

External collaboration

Visa coordination

Job description

Who We AreAt JD.com, also known as JINGDONG, we are building one of the world’s most trusted technology and supply chain ecosystems. What started as a bold idea in China has evolved into a NASDAQ-listed, Fortune 44 global enterprise serving over 700 million active customers. Powered by advanced logistics, innovative technology, and a commitment to integrity, JD.com operates across retail, logistics, technology, property and more, creating solutions that make everyday life smarter, faster, and more connected.Our Global ReachJD.com is expanding its international footprint through a digitally intelligent, cross-border supply chain and world-class logistics network, supported by platforms such as Joybuy, which brings trusted products to customers worldwide. Today, our teams operate across China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE and beyond, reaching customers in every corner of the world.Learn more about who we are and what we do: https://corporate.jd.com/What We OfferJoining JD.com means becoming part of a company where people, innovation, and impact go hand in hand. We offer a competitive salary, a great location, and a supportive, people-first culture where your growth truly matters. With access to global projects, learning opportunities, and an inclusive environment that values every voice, you’ll have the space to shape the future with us.About The TeamYou’ll be joining the JD.com team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.Process Optimization and Standardization: Deeply analyze HR business needs, streamline and optimize processes such as social insurance, housing fund, onboarding, offboarding, transfers, and other related procedures. Develop standardized operating procedures; drive the transition of HR services from localized delivery to centralized shared services, improving the efficiency and standardization of HR management.Business Operations and Delivery Management: Responsible for the operation of the Shared Service Center (SSC) delivery center, coordinate the practical delivery of social insurance and housing fund services, manage billing, and provide policy consultations. Interface with social insurance service providers to ensure smooth business operations. Enhance delivery quality and employee satisfaction through quality checks and service optimization.Data and Decision Support: Continuously monitor and analyze HR data such as social insurance and housing fund information to support management decision-making. Coordinate the management and analysis of the five insurances and one fund data, extract data value, and support the optimization of HR strategies and business innovation.System Development and Digital Transformation: Drive the development of HR systems, assess business needs, and formulate solutions. Monitor system development progress to ensure timely launch. Stay informed about industry trends, continuously optimize system functions, and promote the digital transformation of HR services.Team Management and External Collaboration: Build and develop a professional HR service team, enhancing team capabilities. Establish and maintain relationships with external institutions such as embassies and immigration authorities. Collaborate with internal departments and third-party service providers to ensure the smooth processing of visa applications, international assignments, and related matters.At JD.com, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.Ready to apply?Take the next step in your career, apply now and explore the opportunities we have to offer.