HR Specialist & Administrative Support Coordinator

Commercial Vehicle Group, Inc.; Concord (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

Commercial Vehicle Group, Inc is seeking an HR Specialist & Administrative Support Coordinator to provide day-to-day HR support for hourly employees and assist with administrative customer service and production‑related tasks.

This role ensures smooth communication between HR, operations, and customer service, supports hiring and onboarding, and maintains accurate documentation to meet compliance and audit requirements.

Qualifications

• 2+ years in HR, customer service, or manufacturing administration preferred.
• Manufacturing experience strongly preferred.
• Experience with HRIS/ATS systems preferred.

Responsibilities

• Serve as the first point of contact for hourly employees on HR questions.
• Support hourly recruiting, scheduling, and new hire paperwork.
• Assist onboarding logistics: orientation prep, badge/access setup, and documentation completion.
• Maintain confidential HR files and assist payroll processing.
• Enter and track data in HRIS/ATS (Workday) under HR leadership.
• Coordinate with production, shipping, and customer service to ensure accurate updates.
• Ensure compliance with policies and federal/state employment regulations.
• Escalate employee relations issues to HR leadership.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Organization

Multitasking

HR practices

Employment regulations

Education

Associate’s degree preferred

Equivalent experience considered

Tools

Microsoft Office

D365 ERP

Job description

HR Specialist & Administrative Support Coordinator

The HR Specialist & Administrative Support coordinator provides day‑to‑day HR support for hourly employees while assisting with administrative customer service and production‑related tasks. This role ensures smooth communication between HR, operations, and customer service, supports hiring and onboarding, and maintains accurate documentation to meet compliance and audit requirements. The position is primarily HR‑focused, with administrative responsibilities supporting customer service and production as needed.

Human Resources Responsibilities

• Serve as the first point of contact for hourly employees on the early shift for basic HR questions (attendance, timekeeping, policy clarification).
• Support hourly recruiting: applicant coordination, interview scheduling, offer letter preparation, and new hire paperwork.
• Assist with onboarding logistics: orientation prep, badge/access setup, and documentation completion.
• Maintain confidential HR files and support weekly payroll processing.
• Enter and track data in HRIS/ATS (Workday) under HR leadership.
• Assist with posting open positions and coordinating with Talent Acquisition.
• Ensure compliance with company policies and federal/state employment regulations.
• Escalate employee relations issues to HR leadership.
• Support HR programs, employee engagement initiatives, and company events.

Administrative Customer Service Support

(Administrative support only — not responsible for independent customer decisions)

• Provide administrative support for customer inquiries via phone, email, and in‑person communication.
• Enter and maintain customer orders in Microsoft D365.
• Coordinate with production and shipping teams to provide accurate customer updates.
• Document customer interactions and maintain customer records.

Administrative Production Support

(Administrative support — not responsible for production decisions)

• Assist production leadership with administrative tasks and reporting.
• Coordinate communication between production, HR, and customer service.
• Support scheduling, workforce planning, and staffing documentation.
• Track production metrics and distribute reports.
• Assist with inventory documentation and production records.
• Support safety training documentation and compliance tracking.

General Responsibilities

• Maintain a professional and positive work environment.
• Ensure accuracy of records, reports, and communications.
• Follow company policies, quality standards, and safety requirements.
• Perform other administrative duties as assigned.

Qualifications

Education

• Associate’s degree preferred (HR, Business, Communications).
• Equivalent experience considered.

Experience

• 2+ years in HR, customer service, or manufacturing administration preferred.
• Manufacturing experience strongly preferred.

Skills

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication.
• High attention to detail and organization.
• Proficiency in Microsoft Office (Excel, Word, Outlook, Teams).
• Basic ERP navigation (D365 preferred).
• Ability to manage multiple priorities in a fast‑paced environment.
• Basic understanding of HR practices and employment regulations.

Physical Requirements & Work Environment

• Ability to sit, stand, and walk throughout the workday.
• Ability to lift up to 25 lbs occasionally.
• Work in both office and production floor environments.
• Occasional schedule flexibility to support operations.

CVG IS AN EQUAL OPPORTUNITY EMPLOYER

Commercial Vehicle Group, Inc (CVG) is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, or protected veteran status.

Visa Sponsorship

At this time, we are not providing sponsorship for this role. Applicants must be authorized to work in the country of the job posting location on a full-time basis.