HR Shared Services Specialist

Syracuse University; New York (NY); On-site; USD 61,319,731 - 65,904,384; Full time

Job summary

Syracuse University is seeking an HR Representative I to support our campus HR Shared Services team in Syracuse, NY. This on-site role handles front-line inquiries, processes HR data, and contributes to benefits and payroll activities.

The position emphasizes collaboration across HR partners, high accuracy, confidentiality, and excellent customer service within standard university hours.

Qualifications

• Bachelor’s degree preferred; an equivalent combination of education and experience will be considered.
• 1–2 years’ experience in Human Resources is preferred.
• Specialized knowledge in Benefits, HRIS or Compensation is preferred.

Responsibilities

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests.
• Distribute action items as needed and escalate complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I-9, social security, etc.).
• Seek continuous process improvements utilizing HR tools and knowledge of task.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations.
• Participate and lead special project work for HR.

Skills

MS Office Proficiency

HRIS

Payroll systems

Interpersonal skills

Attention to detail

Written communication

Confidential information handling

Multitasking

Teamwork

Education

Bachelor’s degree preferred

Tools

HRIS

Payroll systems

Job description

Syracuse University is seeking an HR Representative I to support our campus HR Shared Services team in Syracuse, NY. This on-site role handles front-line inquiries, processes HR data, and contributes to benefits and payroll activities.

The position emphasizes collaboration across HR partners, high accuracy, confidentiality, and excellent customer service within standard university hours.