HR Representative I

Syracuse University; City of Syracuse (NY); On-site; USD 28,929 - 31,684; Full time

Job summary

Syracuse University HR is seeking a HR Shared Services Representative to provide first-line customer support on HR matters and to assist HR Business Partners and Centers of Expertise with system and transactional tasks.

You will monitor the HR Shared Services email inbox, answer calls, and ensure accurate responses while handling data in HRIS and supporting benefits administration per policy.

Qualifications

• Bachelor’s degree preferred; an equivalent combination of education and experience will be considered
• 1–2 years of HR experience preferred
• Specialized knowledge in Benefits, HRIS or Compensation preferred

Responsibilities

• Review, verify and enter or upload data to the HRIS
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions
• Process changes to health benefits, retirement contributions, and tuition
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk-in requests
• Distribute action items as needed and escalate complex issues to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I-9, social security, etc.)
• Seek continuous process improvements utilizing HR tools and knowledge of tasks
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations
• Participate and lead special project work for HR

Skills

MS Office

HRIS

Payroll systems

Interpersonal skills

Detail oriented

Multi-tasking

Confidentiality

Time management

Education

Bachelor’s degree preferred

1–2 years HR experience preferred

Tools

HRIS

Payroll systems

Job description

Pay Range

$21.40 - $23.00

Staff Level

S4

FLSA Status

Non-exempt

Hours

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Full-time

Unionized Position

Not Applicable

Job Description

Under general supervision, the Human Resources Shared Services Representative delivers first line customer service support to the University on various HR subject matters. The individual responds to employee inquiries and leadership requests, identifies issues and escalates as needed. The HR Shared Services Representative provides technical, transactional, communication and systems support to the University, HR Business Partners and Centers of Expertise.

The HR Shared Services Representative monitors the HR Shared Services email inbox, answers phone calls and as needed distributes action items to team members while providing accurate, reliable and timely responses to internal and external customers. This position is responsible for performing the duties and responsibilities with minimal supervision and instruction, and a high degree of accuracy with superior customer service.

Education and Experience

• Bachelor’s degree preferred. An equivalent combination of education and experience will be considered.
• 1‑2 years’ experience in Human Resources preferred.
• Specialized knowledge in Benefits, HRIS or Compensation preferred.

Skills and Knowledge

• Highly proficient with MS Office Products and technology tools. Experience with HRIS and Payroll systems.
• Excellent interpersonal skills and an ability to work collaboratively with various levels.
• Detail oriented, with the ability to multi‑task and work in a deadline driven environment.
• Exceptional written and analytical skills.
• Ability to maintain confidential information.
• Possess efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.
• Possess a strong sense of urgency as part of the daily work style.
• Ability to work well independently and as part of a team.

Responsibilities

• Review, verify and enter or upload data to the HRIS.
• Prepare and review position, compensation, and employment information submitted by departments and process related transactions.
• Process changes to health benefits, retirement contributions, and tuition.
• Provide direct customer service to all current, prospective, retired & terminated employees by responding to inquiries and leadership requests.
• Provide accurate, reliable and timely responses to HR Shared Service Center emails, phone calls and walk‑in requests.
• Distribute action items as needed and escalatre complex issues as needed to HR Representatives II’s, Senior HR Shared Service Advisors or Manager of HR Shared Services.
• Provide benefit administration support: conduct new employee benefit orientation, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process family status changes and ensure proper documentation is provided.
• Review and monitor reporting and processing of specific benefit plans to ensure compliance and eligibility.
• Audit data for federal and legal compliance as well as University policies, procedures and eligibility (compensation, system, benefits plans, pay notices, I‑9, social security, etc.).
• Seek continuous process improvements utilizing HR tools and knowledge of tasks.
• Demonstrate expertise in HR systems & workflow analysis resulting in process improvement recommendations.
• Participate and lead special project work for HR.

Physical Requirements

Not Applicable

Tools/Equipment

Not Applicable

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.

EEO Statement

Syracuse University is an equal‑opportunity institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.