HR Shared Services Specialist

Sazerac Company; Louisville (KY); Hybrid; USD 52,000 - 77,000; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

401K

Paid time off

Job summary

Sazerac Company in Louisville, KY seeks an HR Shared Services Specialist to be the first contact for employees and managers, handling high-volume HR inquiries and transactions with established SOPs. You’ll resolve standard requests, ensure data accuracy, and escalate complex cases to Tier 2 or COEs as needed.

This role operates in a hybrid schedule at our Louisville corporate office, delivering consistent employee experience and service excellence across core HR processes.

Qualifications

• HS Diploma or GED equivalent.
• 2 years of HR, customer service, or administrative support experience.
• Experience with HR systems (ServiceNow and Dayforce preferred).
• Strong organizational skills and ability to follow defined processes.

Responsibilities

• Deliver Tier 1 HR support and resolve inquiries using SOPs.
• Maintain compliance and quality through HR processes and case management.
• Ensure data accuracy and process transactions in Dayforce and HR systems.
• Meet KPIs for SLA adherence, first-contact resolution, and satisfaction.
• Demonstrate customer service, communication, problem solving, and time management.

Skills

Customer service

Communication

Problem solving

Multitasking

Attention to detail

Time management

Education

HS Diploma

GED

Bachelor's degree

Tools

ServiceNow

Dayforce

Job description

Sazerac Company Overview

Build your career at Sazerac! With almost 400 years of rich history, Sazerac Company has thrived as an independent, American family-owned company with operations in the United States and around the world. Since the 2000s, Sazerac has averaged double digit growth every year! Sazerac Company produces and markets the most award-winning bourbons and whiskeys in the world, including Buffalo Trace, Pappy Van Winkle, Eagle Rare, Blanton’s, and Sazerac Rye. Additionally, Sazerac owns many popular brands across a range of spirits, including Fireball, Southern Comfort, Seagram’s V.O., Myers’s, Goldschläger, Parrot Bay, 99 Brand, and Platinum Vodka.

We’re proud of our award-winning culture and distilleries. Our Louisville office has been named one of the “Best Places to Work in Kentucky” four times, and our Buffalo Trace Distillery has earned the title of “world’s most award-winning distillery” through the dedication of our craftsmen for well over 200 years. Whether you’re a recent graduate or an experienced professional, Sazerac provides extraordinary opportunities for growth with competitive salaries and benefits in an exciting, entrepreneurial industry.

Job Description/Responsibilities

As a HR Shared Services Specialist, you will serve as the first point of contact for employees, managers, and HR partners, handling high-volume, routine HR inquiries and transactions. This role focuses on delivering accurate, timely, and customer-focused support across core HR processes using established procedures and knowledge base tools. You will also be responsible for resolving standard requests, ensuring data accuracy, and escalating more complex cases to Tier 2 or Centers of Excellence (COEs) when appropriate. You will contribute to a consistent employee experience and support efficient service delivery within the HR Shared Services model.

This position will work a hybrid schedule at our Louisville corporate office.

What You’ll Do:

• Deliver timely, accurate Tier 1 HR support by resolving employee and manager inquiries through established channels and SOPs.
• Maintain compliance and service quality by following HR processes, documentation standards, escalation protocols, and case management guidelines.
• Ensure high data accuracy and efficient transaction processing in Dayforce and related HR systems, including audits and validations.
• Meet key performance targets such as SLA adherence, first-contact resolution, customer satisfaction, and documentation quality.
• Demonstrate strong customer service, communication, problem-solving, multitasking, attention to detail, and time management skills while managing workload effectively.

Qualifications/Requirements

Required:

• HS Diploma or GED equivalent
• 2 years of relevant experience in HR, customer service, or administrative support
• Experience using HR systems or case management tools (ServiceNow and Dayforce preferred)supporting HR processes in a shared services environment
• Strong organizational skillswith ability to follow defined processes accurately

Preferred:

• Bachelor's degree
• Bilingual (English/Spanish)

Culture and Benefits:

Sazerac offers a comprehensive compensation and benefits package that includes medical, dental, vision, 401K, paid time off, and more. These benefits may vary depending on location and work type. Learn more about how we support our employees here.

The annual salary range for this role is $25.00 - $37.00. Final compensation will be based on relevant experience, qualifications, geographic location, and internal pay equity considerations.

Sazerac is committed to equality of opportunity without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.