HR Shared Services Representative

Republic Services; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision

Disability insurance

Life insurance

EAP

Employee discounts

401(k) match

ESPP

Paid Time Off

Job summary

Republic Services is seeking an HR Shared Services Representative to deliver frontline HR support in a centralized model. You will handle employee, leader, and candidate inquiries, execute standardized HR processes in Workday, and partner with HR Centers of Excellence to ensure a compliant and positive experience.

This remote role requires strong customer service in a high-volume environment, meticulous documentation, and collaboration with vendors and internal teams to resolve issues and

Qualifications

• 4–7 years HR or administrative experience executing core HR processes.
• Experience in centralized or shared services HR operations.
• Experience supporting employees or candidates in high-volume, service-oriented environments.
• Demonstrated ability to follow documented processes and guidance.
• Comfort working with HR systems and case management tools.

Responsibilities

• Serve as primary HR inquiries contact for employees, leaders, and candidates in a high-volume queue-based environment.
• Use HR resources and procedures to deliver consistent, high-quality service with accurate documentation.
• Provide Workday onboarding tasks and employee data updates.
• Coordinate post-offer activities such as background screening, drug testing, and work authorization.
• Communicate post-offer requirements and timelines to candidates for a positive onboarding experience.
• Collaborate with Talent Acquisition, HR, Compliance, and vendors on HR transactions.
• Explain standard HR policies and expedite non-routine scenarios as needed.
• Support payroll-related processes and liaise with ADP and payroll teams.
• Maintain confidentiality, data privacy, and regulatory compliance.

Skills

Post-offer onboarding support

Shared services HR experience

High-volume environment

Process adherence

HR inquiries handling

Tools

Workday

Job description

POSITION SUMMARY:

The HR Shared Services Representative delivers frontline human resources support within a centralized HR Shared Services model, serving as a primary point of contact for employees, leaders, and candidates. This role provides timely, accurate, and consistent HR services in a high-volume environment across the employee lifecycle, including general HR inquiries, transactional support, and post-offer activities. Working within established policies, procedures, knowledge resources, and service standards, the Representative executes standardized HR processes, supports Workday transactions, and partners closely with HR Centers of Excellence, and external vendors to ensure a positive and compliant employee and candidate experience.

PRINCIPAL RESPONSIBILITIES:

• Serve as a primary point of contact for HR inquiries from employees, leaders, and candidates; intake, triage, and resolve requests in a queue-based, high-volume environment while maintaining a professional, respectful, and solution-focused approach.
• Utilize HR knowledge resources, documented procedures, and standard response guidance to deliver consistent, high-quality service, while maintaining accurate documentation in HR systems and case management tools to support compliance and a consistent experience.
• Provide transactional and navigational support in Workday, including onboarding tasks, employee data updates, and job change processing.
• Support post-offer activities by coordinating background screening, drug testing, work authorization, onboarding documentation, and related compliance requirements.
• Communicate clearly and professionally with candidates regarding post-offer requirements, timelines, and next steps, ensuring a positive onboarding experience.
• Partner with Talent Acquisition, Human Resources, Compliance, and third-party vendors to resolve issues related to employee records, post-offer processing, and HR transactions.
• Interpret and explain standard HR policies and processes to employees and leaders; expedite assistance or non-routine scenarios as needed.
• Support HR Shared Services-owned payroll-related processes, including coordination with ADP and the Payroll team when required.
• Adhere to confidentiality, data privacy, and regulatory requirements at all times.
• Contribute to service quality and process consistency by following standardized procedures and identifying trends, recurring issues, or opportunities for documentation, process, and service improvement.
• Performs other job-related duties as assigned or apparent.

QUALIFICATIONS:

• Experience supporting post‑offer or onboarding‑related HR processes.
• Prior experience working in a centralized or shared services HR operating model.
• Experience supporting employees or candidates in a high‑volume, service‑oriented, or queue‑based environment.
• Demonstrated ability to follow documented processes, apply standard guidance, and deliver consistent service outcomes.

MINIMUM REQUIREMENTS:

4 - 7 years HR or administrative experience executing core HR processes within a high-volume service environment.

This is a remote position; however, candidates must currently reside in Arizona to be considered for the opportunity. Please note, this position is not sponsorship eligible.

Rewarding Compensation and Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products a