Global Human Resources Manager, Shared Services

SS&C Technologies; Windsor (CT); Hybrid; USD 110,000 - 140,000; Full time

Job summary

SS&C Technologies in Windsor, CT is seeking a Manager, HR Shared Services for North America to lead the HR operations across NAM region, ensuring scalable, employee-focused services.

You will oversee day-to-day service delivery, HR data management, and governance, drive process improvements, and partner with Payroll, IT and Legal to deliver compliant HR solutions.

This role emphasizes leadership of the HR Operations team, SLAs, and digital transformation within a hybrid work model.

Qualifications

• Bachelor's or Master's degree in HR, Business Admin, or related field.
• 10–12 years in HR Operations or Shared Services, incl. people management.
• Experience managing multi-country HR operations.
• Knowledge of HRIS platforms - Workday.
• Strong stakeholder management and governance.

Responsibilities

• Oversee day-to-day HR service delivery across regions and business units.
• Manage end-to-end employee lifecycle processes and HR data management.
• Establish and monitor SLAs, KPIs, and service governance.
• Standardize and optimize HR processes to improve efficiency.
• Drive HR technology adoption, automation, and digital HR solutions.
• Partner with HRBPs, Talent Acquisition, Payroll, IT, Finance, and Legal to resolve issues.
• Lead and develop the HR Operations team with accountability and capability growth.
• Ensure compliance with employment regulations, data privacy, and internal controls.

Skills

HR Operations

HR Shared Services

Stakeholder Management

Process Improvement

Governance

HR Technology

People Leadership

Data Governance

Education

Bachelor's/Master's in HR or related

Tools

Workday

Job description

Job Title: Manager, HR Shared Services, North America

Locations: Windsor, CT; Jacksonville, FL; Kansas City, MO – Hybrid (2 days preferred in the office per week, 6 days per month minimum)

About the Role

Lead and manage Global HR Shared Services and HR Operations for NAM region, ensuring the delivery of efficient, standardized, scalable and employee-focused HR services across multiple Business Units and locations. Drive operational excellence, process improvement, digital transformation, and continuous improvement while ensuring alignment with global HR strategy and business objectives.

Why Join SS&C

SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help clients manage data, automate processes, and scale their businesses with confidence.

You will work with industry experts, modern platforms, and evolving technologies, gaining exposure to real-world operational challenges and large-scale enterprise environments.

How You Will Make an Impact

HR Shared Services Management: Oversee day-to-day HR service delivery, ensuring consistent, timely, and high-quality support across regions and business units.

HR Operations: Manage end-to-end employee lifecycle processes, including onboarding, offboarding, employee data management, HR administration, employee changes, and documentation.

Service Delivery & Governance: Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance with HR policies and procedures.

Process Improvement: Standardize and optimize HR processes, reduce manual work, improve efficiency, and implement best practices across global operations.

HR Technology & Automation: Drive effective use of HRIS platforms, case management tools, employee self-service, workflow automation, and digital HR solutions.

Stakeholder Management: Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance and Legal to resolve issues and improve service delivery.

People Leadership: Lead, coach, and develop the HR Operations team, ensuring productivity, accountability, and continuous capability development.

Risk & Compliance: Ensure HR processes adhere to applicable employment regulations, data privacy requirements, internal controls, and audit standards.

Key Performance Indicators

• Achievement of HR service delivery SLAs and KPIs.
• Compliance with policies, controls, and audit requirements.
• Increased automation and self-service adoption.
• HR transaction accuracy and data quality.
• Reduction in errors, backlogs, and turnaround times.
• Improved productivity and cost efficiency.
• Employee and manager satisfaction.
• Team performance and successful process improvement initiatives

Required Experience

• Bachelor's/Masters degree in Human Resources, Business Administration, or a related field.
• Typically10-12 years of relevant HR Operations or Shared Services experience, including people management.
• Experience managing multi-country HR operations.
• Knowledge of HRIS platform - Workday
• Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management