HR Services Lead — Employee Experience (Remote)

DUAL North America, Inc.; New York (NY); Hybrid; USD 145,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Parental leave

Job summary

Howden seeks an HR Employee Services Lead to drive the delivery of employee-centered HR services, ensuring an exceptional experience and operational excellence across the function. You will coordinate with Payroll, HRIS, Compliance, Legal, and business leaders to optimize service delivery and support strategic workforce initiatives.

Ideal candidates bring leadership experience in HR operations, knowledge management, and strong analytics to improve efficiency, data integrity, and organizational

Qualifications

• Experience leading HR service delivery and workforce performance.
• Knowledge of employment practices, compliance, and shared services.
• Ability to translate data into operational decisions.
• Strong communication and cross-functional collaboration skills.

Responsibilities

• Lead HR Employee Services operations with a focus on service quality and efficiency.
• Coach and develop a high-performing team; manage capacity and priorities.
• Partner with HR, Payroll, HRIS, Compliance, Legal and business leaders.
• Drive process optimization, automation, and data integrity.

Skills

Leadership

HR operations

SLA management

Analytics

Stakeholder management

Education

Bachelor’s degree in HR or related field

Tools

Workday HCM

Job description

Howden seeks an HR Employee Services Lead to drive the delivery of employee-centered HR services, ensuring an exceptional experience and operational excellence across the function. You will coordinate with Payroll, HRIS, Compliance, Legal, and business leaders to optimize service delivery and support strategic workforce initiatives.

Ideal candidates bring leadership experience in HR operations, knowledge management, and strong analytics to improve efficiency, data integrity, and organizational