HR Services Coordinator

Ascendo-Resources; Nashville (TN); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Weekly Pay

Job summary

Ascendo-Resources in Nashville, TN is seeking a Contract HR Services Coordinator to act as the first point of contact for employee HR questions, focusing on benefits, enrollment, payroll, onboarding and policies.

The role supports high-volume inbound inquiries, maintains confidential employee records, and assists with I-9s, background checks, and HR system updates. A minimum 1 year HR experience and strong communication are required.

Qualifications

• 1+ year of HR experience or related roles.
• Strong customer service and written/verbal communication skills.
• Experience with benefits, open enrollment, payroll, onboarding and HR policies.
• Proficient with Outlook, Word, Excel and PowerPoint.
• Willing to work a hybrid schedule in Nashville.

Responsibilities

• Serve as the first point of contact for employee HR questions via phone, email, and HR support systems.
• Handle high-volume inbound Tier 1 HR calls and provide timely employee support.
• Assist employees with benefits enrollment, payroll, onboarding, HR policies, and data questions.
• Create, document, track, and route HR support tickets.
• Escalate complex employee issues to appropriate HR teams.
• Assist new hires and rehires with benefits enrollment.
• Support HR compliance activities, including I-9s and background checks.
• Maintain accurate and confidential employee information.
• Identify recurring employee questions and communicate trends to HR teams.
• Assist with FAQs, knowledge-base materials, and HR system updates.
• Support testing of HR system updates as needed.
• Meet established service expectations for inquiries and case resolution.

Skills

Customer service

HR knowledge

Communication

High volume calls

Microsoft Office

Workday

Education

High school diploma or GED

Associate degree preferred

Tools

Workday

Job description

HR Services Coordinator - Contract

Location: Nashville, TN
Schedule: Hybrid - Tuesday through Thursday onsite
Employment Type: Contract

We are seeking an HR Services Coordinator for a short-term contract opportunity in Nashville, TN. This position will serve as a first point of contact for employees seeking assistance with HR-related questions, with a strong focus on benefits, open enrollment, payroll, onboarding, policies, and employee information.

The ideal candidate has at least one year of HR experience, strong customer service skills, and is comfortable handling a high volume of employee calls and inquiries in a fast-paced environment.

Responsibilities:

• Serve as the first point of contact for employee HR questions via phone, email, and HR support systems
• Handle high-volume inbound Tier 1 HR calls and provide timely employee support
• Assist employees with benefits, open enrollment, payroll, onboarding, HR policies, and employee data questions
• Create, document, track, and route HR support tickets
• Escalate complex employee issues to the appropriate HR teams
• Assist new hires and rehires with benefits enrollment
• Support HR compliance activities, including I-9s, background checks, and related documentation
• Maintain accurate and confidential employee information
• Identify recurring employee questions and communicate trends to appropriate HR teams
• Assist with FAQs, knowledge-base materials, and HR system updates
• Support testing of HR system updates as needed
• Meet established service expectations for employee inquiries and case resolution

Requirements:

• High school diploma or GED required; Associate's degree preferred
• 1 yr+ of related Human Resources experience
• Experience providing employee-facing HR or customer service support
• Benefits knowledge and/or open enrollment experience
• Comfortable handling a high volume of inbound calls
• Strong written and verbal communication skills
• Strong organizational skills and ability to manage multiple priorities
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint
• Workday experience is a plus
• Must be able to work the required hybrid schedule in Nashville

Benefits:

• Weekly Pay

Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.