HR Service Specialist II

Florida Power & Light; Juno Beach (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

NextEra Energy's Florida Power & Light Company is seeking a Human Resources Service Specialist II to guide general to moderate HR questions and execute benefits transactions. You will use a case management system to retrieve, create, document and track requests, and escalate issues to Centers of Excellence as needed.

The role emphasizes internal support, timely processing of payroll and benefits, and collaboration with leaders across the organization.

Qualifications

• High School Grad / GED required.
• Experience: 2+ years.
• Preferred Bachelor's Degree in related field.

Responsibilities

• Provide solutions to internal customers and business unit partners.
• Prepares information requests and ensures timely processing of benefits, payroll, recruiting, legal, and compensation.
• Receives, creates, tracks and analyzes trends in requests; escalates patterns to the manager.
• Answers inbound and places outbound calls to employees and leaders to provide timely resolutions.
• Performs other job-related duties as assigned.

Education

High School Grad / GED

Bachelor's Degree

Job description

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

The Human Resource (HR) Service Specialist II provides guidance for general to moderate human resources questions and executes human resources transactions related to benefits entry and other employee inquiries. The position is also responsible for determining case escalation to one of the Centers of Excellence. This position will use a case management system to retrieve, create, document and track customer requests.

Job Overview

The Human Resource (HR) Service Specialist II provides guidance for general to moderate human resources questions and executes human resources transactions related to benefits entry and other employee inquiries. The position is also responsible for determining case escalation to one of the Centers of Excellence. This position will use a case management system to retrieve, create, document and track customer requests.

Job Duties & Responsibilities

• Provide solutions to internal customers and business unit partners
• Prepares and processes information requests and ensures the timely execution of transactions that impact the department such as benefits, payroll, recruiting, legal, and compensation
• Receives, creates, tracks and identifies trends in customer requests and satisfaction in case management system, escalating patterns to department manager
• Answers inbound and places outbound calls to employees and leaders to provide a timely resolutions to their inquiry
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Experience: 2+ years

Preferred Qualifications

• Bachelor's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Human Resources
Organization: Florida Power & Light Company
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to [e-mail], providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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