Area Leader, HBES North West

Florida Power & Light; Lake City (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

Florida Power & Light Company is seeking a seasoned leader to oversee large geographic areas of Customer Service field operations. The role emphasizes lean, safe operations and alignment across field functions to meet customer needs.

The ideal candidate will have 6+ years of experience, a Bachelor's degree or equivalent, and a valid non-CDL driver's license. Relocation is not mentioned, and the role emphasizes safety and process improvements within a dynamic energy company.

Qualifications

• High School Grad / GED is required.
• Bachelor's or Equivalent Experience is required.
• 6+ years of experience in a related field.
• Valid Driver's License (NON CDL) required.

Responsibilities

• Manages field representatives responsible for multiple Customer Service field operations activities
• Audits contractor work and ensures contractor compliance
• Executes Demand Side Management (DSM) operational goals for Residential and Business programs
• Implements process improvements and redesign changes to the organization
• Ensures ongoing optimization and utilization of field resources
• Drives a work environment that supports the Zero Today philosophy for injuries and vehicle accidents
• Performs other job-related duties as assigned

Skills

Leadership

Stakeholder management

Safety culture

DSM knowledge

Communication

Education

High School Grad / GED

Bachelor's or Equivalent Experience

Job description

Requisition ID: 97978

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation's most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we're redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

We strengthen and engage our greatest asset - our people!!

Work Schedule Monday - Friday from 8:00am - 5:00pm with extended hours as necessary.

The ideal candidate will need to lead, motivate, and deliver on the following items:

• Zero Today Safety Culture
• An engage environment that supports a diverse and inclusive culture
• Zero Cyber Security violations
• Knowledge in DSM/Residential energy surveys
• Knowledge on Value Added Products and Service
• Ability to create strong partnership with internal and external stakeholders

Job Overview

Leaders in this role strategically manage a large geographical area consisting of non-exempt employees across multiple Customer Service field operations activities. This position's primary focus is to manage FPL employees in a lean, efficient, economical and safe manner while meeting/exceeding internal and external customer needs. The successful candidate ensures a successful transition to align synergies across multiple field functions while maintaining business continuity.

Job Duties & Responsibilities

• Manages field representatives responsible for multiple Customer Service field operations activities
• Manages the process to audit contractors work associated with various field functions and ensures contractor compliance
• Executes Demand Side Management (DSM) operational goals for both Residential and Business programs
• Implements and communicates process improvements and re-design changes to the organization
• Ensures on going optimization and utilization of field resources
• Drives a work environment that supports the Zero Today philosophy for injuries and vehicle accidents
• Performs other job-related duties as assigned

Required Qualifications

• High School Grad / GED
• Bachelor's or Equivalent Experience
• Experience: 6+ years
• Valid Driver's License (NON CDL)

Preferred Qualifications

• Supervisor/Management Experience: 5+ years
• Six Sigma Yellow Belt Certified

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Exempt

Employee Type: Full Time

Job Category: Customer Service

Organization: Florida Power & Light Company

Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.