Customer Service Rep II

NextEra Energy; Pensacola (FL); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Paid training

Comprehensive benefits

On-site work

Résumé du poste

NextEra Energy in Pensacola, FL is seeking a Customer Service Representative II to join our on-site team. You will handle a high volume of customer calls, educate customers on energy use, and resolve issues with a focus on first-contact resolution.

The role offers full-time hours, paid training, and comprehensive benefits. Starting pay is $18 per hour, with a schedule Monday–Friday, on-site work at 9088 Pine Forest Rd.

Qualifications

• Self-driven and motivated individuals
• Excellent communicator who is friendly, courteous and helpful
• Strong problem-solving skills to resolve customer issues
• Reliable and dependable in attendance and performance
• High integrity and consistently positive attitude
• Flexible and adaptable in a fast-paced environment
• Committed to excellence every day

Responsabilités

• Handle a wide range of inbound customer calls, including billing inquiries
• Use real-time information to resolve customer needs on the first call
• Educate customers on energy use and assist when things don’t go as expected
• Research, troubleshoot, and solve problems to deliver solutions
• Take proactive steps and follow up to achieve one-contact resolution
• Build emotional connections by understanding needs and showing empathy
• Collaborate with supervisors and teams using Teams, Webex, and webcams

Connaissances

Excellent communicator

Self-driven

Problem solving

Reliability

Flexibility

Positive attitude

Growth mindset

Description du poste

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Customer Service Rep II

Date: Oct 20, 2026

Location(s): Pensacola, FL, US, 32520

Company: NextEra Energy

Requisition ID: 98184

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join ouroutstanding team and help shape the future of energy.

Position Specific Description

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join ouroutstanding team and help shape the future of energy.

Join the Energy That’s Powering Florida’s Future

If you’re looking for a career with purpose, stability, and growth, this is your moment.

Customer Service Representative II – Pensacola

Starting Pay: $18/hour

Location: On-site at 9088 Pine Forest Rd, Pensacola, Fl 32534

Position Type: Full-Time, on-site (not remote)

Why You’ll Love Working Here

• Be part of a company known for industry-leading reliability


• Make a real impact by supporting customers across Florida


• Join a team that values growth, training, and internal career paths


• Enjoy the stability and benefits that come with working for a major energy leader

Paid Training to Set You Up for Success

We invest in you from day one

• 5-6 weeks of comprehensive paid training Monday thru Friday from 9AM-5PM


• Training is on site and mandatory, ensuring you’re fully prepared for the role

Your Work Schedule upon completion of Training – 40 hours per week:

Monday- Friday 9AM-6PM with rotating weekend Saturday schedules

Overtime opportunities are available!

Benefits That Power Your Life

Joining FPL means joining a company that invests in your well-being, your future, and your success. Ourcomprehensive benefits package includes:

• Medical, Dental, Vision & Legal Plans

Who Thrives in This Role

We’re looking for team members who bring energy, positivity, and a commitment to excellence. The ideal candidate is:

• Self-driven and motivated


• An excellent communicator — friendly, courteous, and helpful


• A strong problem solver who can confidently resolve customer issues


• Reliable and dependable in both attendance and performance


• Someone with high integrity and a consistently positive attitude


• Flexible and adaptable in a fast-paced, changing environment


• Committed to striving for excellence every day

About the Position

As a full-time Customer Service Representative II, you will work 40 hours per week and play a vital role in supporting

more than 6 million valued customers across Florida. You’ll be part of a team committed to delivering exceptional

service and ensuring that every customer receives timely, accurate, and compassionate support.

What You’ll Do

We equip you with the tools, training, and technology to succeed. Our comprehensive onboarding program ensures you

are fully prepared to assist customers with confidence.

In this role, you will:

• Handle a wide range of incoming customer calls, including:
  
  
  
  • Billing inquiries
  
  
  
  


• Utilize state-of-the-art technology that provides real-time information, helping you resolve customer needs on the firstcall


• Engage directly with customers to:
  
  
  
  • Educate them on energy use
  
  
  • Support them when things don’t go as expected
  
  
  
  


• Research, troubleshoot, and problem solve to deliver solution-driven results


• Take proactive steps and follow up when needed to achieve one-contact resolution


• Build emotional connections by:
  
  
  
  • Understanding customer needs
  
  
  • Demonstrating empathy and professionalism
  
  
  
  


• Embrace challenges with a growth mindset — we welcome new ideas and foster a culture of transparency, openness, and continuous improvement


• Collaborate with supervisor, teammates, and colleagues across the organization using virtual tools such as Teams,


• Webex, and webcams to strengthen communication and teamwork

Job Overview

Job Duties & Responsibilities

Under direct supervision:

• Handles situations, which may require adaptation of response


• Receives inbound assist telephone calls


• Responds to assist agencies’ inquiries in an efficient and courteous manner


• Records and processes commitments on customer’s accounts as appropriate


• Works with Area Coordinators to resolve agency/customer issues as needed


• Reports fraudulent conditions to management


• Assists with providing direction and guidance to less experienced team members


• Performs other job-related duties as assigned

Required Qualifications

Preferred Qualifications

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.

Employee Group: Non Exempt
Employee Type: Full Time
Job Category: Customer Service
Organization: Florida Power & Light Company
Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e‑mail to recruiting‑[e-mail] , providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.