HR Service Delivery Specialist

Jobtailor; New York (NY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Jobtailor is seeking an HR Systems Support Specialist to guide employees, managers, and HR partners on Workday, UKG, Guardian, and related tools. You will respond to inquiries via phone, case management, and other channels, and support I-9 processing and pre-employment screening activities.

This role emphasizes data accuracy, process improvements, and proactive use of AI and automation to enhance service delivery in a hybrid environment. Report to the Manager, HR Service Delivery.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred
• Three+ years HR experience
• Experience with Workday or UKG preferred
• Strong customer service and communication skills
• Detail-oriented with data accuracy experience
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams)
• Hybrid role with 3 days in office; no manufacturing facility travel required

Responsibilities

• Provide support and guidance to employees, managers, and HR Partners on HR systems and processes
• Respond to inquiries through phone, case management, and other support channels
• Serve as a subject matter expert for Workday, UKG, Guardian, and related tools
• Support time off, leaves, policies, and employee programs inquiries
• Troubleshoot system issues and maintain accurate HR data
• Complete audits and corrections as needed
• Support Form I-9 processing and pre-employment screening activities
• Administer HR programs and identify process improvements
• Leverage technology, automation, and AI tools to enhance service delivery
• Report to the Manager, HR Service Delivery

Skills

Customer service

Communication

Problem-solving

Organizational skills

Detail-oriented

Education

High School Diploma

GED

Bachelor's degree preferred

Tools

Workday

UKG

Guardian

Artificial Intelligence Tools

Automation Tools

Job description

• Provide support and guidance to employees, managers, and Human Resources Partners on Human Resources systems, programs, and processes
• Respond to inquiries through phone, case management, and other support channels
• Serve as a subject matter expert for Workday, UKG, Guardian, and related tools
• Support transactions and employee inquiries related to time off, leaves, policies, and employee programs
• Troubleshoot system issues
• Maintain accurate Human Resources data
• Complete audits and corrections as needed
• Support Form I-9 processing and pre-employment screening activities
• Administer Human Resources programs
• Identify process improvement opportunities
• Leverage technology, automation, and artificial intelligence tools to enhance service delivery and the employee experience
• Report to the Manager, HR Service Delivery

Requirements

• High school diploma, GED, or equivalent required
• Three or more years of Human Resources-related experience
• Bachelor's degree preferred
• Experience with Workday, UKG, or other Human Resources Information Systems preferred
• Strong customer service, communication, problem-solving, and organizational skills
• Detail-oriented with experience reviewing and maintaining accurate data
• Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams
• Ability to work in a hybrid role with 3 days in office
• This role does not require regular travel to or work within manufacturing facilities

Core Competencies

Demonstrates expertise in Human Resources systems and processes, particularly with Workday and UKG, while providing exceptional support and guidance to employees and managers. Proficient in data management and process improvement, leveraging technology to enhance service delivery.

Highest-signal resume keywords

• Workday Expertise
• UKG Proficiency
• Human Resources Experience
• Customer Service Skills
• Data Accuracy

Hard Skills

• Human Resources Systems
• Data Management
• Process Improvement
• Form I-9 Processing
• Pre-Employment Screening
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Microsoft Teams
• Case Management

Soft Skills

• Communication Skills
• Problem-Solving Skills
• Organizational Skills
• Detail-Oriented

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Human Resources
• Employee Programs
• Time Off Policies
• Leaves Management
• Service Delivery

Tools & Technologies

• Workday
• UKG
• Guardian
• Artificial Intelligence Tools
• Automation Tools