HR Service Center Supervisor: Lead, Coach & Optimize

The Home Depot; Atlanta (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Home Depot in Atlanta, GA is seeking a Contact Center Supervisor to lead a team of customer service associates, ensuring quality interactions and timely delivery of products and services. You will recruit, hire, train, and manage staff to meet department goals while fostering a collaborative, high-performance environment.

You will coach daily, monitor performance, and handle escalations. Strong communication and leadership are essential to motivate the team and deliver exceptional customer

Qualifications

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• High school diploma or GED required.

Responsibilities

• Directly organize and supervise day-to-day operations of a contact center team to meet goals.
• Provide daily coaching and development; handle hiring, evaluations, and corrective actions for direct reports.
• Analyze department results, identify opportunities for improvement, and manage escalations for complex issues.
• Oversee scheduling and monitor service levels to ensure customer satisfaction.

Skills

Leadership

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS software (Kenexa/PeopleFluent/Tesseract)

Job description

The Home Depot in Atlanta, GA is seeking a Contact Center Supervisor to lead a team of customer service associates, ensuring quality interactions and timely delivery of products and services. You will recruit, hire, train, and manage staff to meet department goals while fostering a collaborative, high-performance environment.

You will coach daily, monitor performance, and handle escalations. Strong communication and leadership are essential to motivate the team and deliver exceptional customer