Inside Sales Support Leader & Coach

The Home Depot; Seattle (WA); On-site; USD 60,000 - 80,000; Full time

Job summary

The Home Depot in Seattle is seeking a Contact Center Supervisor to lead and coach a team, ensuring high-quality customer interactions and timely service delivery. You will supervise daily operations, monitor service levels, and schedule staff to meet performance goals.

You will recruit, onboard and develop associates, provide hands-on coaching, and partner with management to drive improvements across the contact center and overall customer experience.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.

Responsibilities

• Directs day-to-day operations and activities of a contact center team to meet key performance goals.
• Coaches and develops team members; handles evaluations, mentoring, and hiring of direct reports.
• Maintains statistics, analyzes department results, and identifies operational improvements.
• Works with contact center managers to improve efficiency and cross-department collaboration.
• Manages conflict and serves as escalation point to resolve complex customer issues.

Skills

Action Oriented

Drives Engagement

Drives Results

Collaborates

Communicates Effectively

Customer Focus

Education

High school diploma or GED

Tools

Microsoft Office Suite

Tableau

PowerPoint

HRIS software (IBM Kenexa, PeopleFluent, Tesseract)

Job description

The Home Depot in Seattle is seeking a Contact Center Supervisor to lead and coach a team, ensuring high-quality customer interactions and timely service delivery. You will supervise daily operations, monitor service levels, and schedule staff to meet performance goals.

You will recruit, onboard and develop associates, provide hands-on coaching, and partner with management to drive improvements across the contact center and overall customer experience.