HR Service Center Specialist - Hybrid

Community Health Network; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

Community Health Network in Indianapolis is seeking an HR Service Center Specialist to provide centralized, frontline HR support to caregivers and leaders across the caregiver lifecycle. You will handle intake, documentation, and resolution of HR inquiries, ensuring data integrity and timely resolution.

You will ensure adherence to SLAs, resolve standard to complex inquiries, and collaborate with HR partners to drive process improvements in a fast-paced environment.

Qualifications

• Bachelor's degree in human resources or business field.
• Two or more years in HR, HR operations, or a high-volume service center.
• Working knowledge of HR policies and caregiver employment practices.
• Strong customer service orientation with attention to detail and discretion.

Responsibilities

• Accurately capture, document, and diagnose HR service needs to ensure complete and timely case resolution.
• Collaborate with cross-functional HR partners to resolve inquiries efficiently and elevate complex matters.
• Import, index, and review documentation to ensure data integrity and consistency.
• Identify trends and contribute to process improvements in the HR service center.
• Support development and maintenance of job aids, knowledge articles, and standardized procedures.

Skills

Customer service

Attention to detail

Communication

Time management

Discretion

Education

Bachelor's degree in human resources or business

Tools

HRIS

ServiceNow

Microsoft Office

Document management systems

Case management tools

Job description

Join our community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Join our community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.

Make a Difference The HR Service Center Specialist provides centralized, frontline human resources support within the HR Service Center and serves as a primary point of contact for caregivers and leaders. This role supports a high‑volume, tiered HR service delivery model by managing HR inquiries and transactions across the caregiver lifecycle while ensuring accurate, timely, and consistent resolution. The HR Service Center Specialist is responsible for intake, documentation, and resolution of HR cases; processing HR transactions; maintaining data integrity across HR systems; and adhering to standardized workflows, service level agreements (SLAs), and compliance requirements. Success in this role requires strong customer service skills, attention to detail, discretion with confidential information, and the ability to perform effectively in a fast‑paced, process‑driven environment.

Key Responsibilities

• Accurately capture, document, and diagnose HR service needs to ensure complete and timely case resolution while managing a high volume of cases in alignment with established SLAs and quality standards.
• Collaborate with cross‑functional HR partners to resolve inquiries efficiently and elevate complex or sensitive matters as appropriate.
• Import, index, and review documentation in accordance with established standards to ensure data integrity and consistency.
• Identify trends and recurring issues and contribute to process improvements that enhance HR Service Center efficiency and the overall caregiver experience.
• Support the development and maintenance of job aids, knowledge articles, and standardized procedures.

Exceptional Skills And Qualifications

• Bachelor's degree in human resources or business-related field required.
• Two (2) or more years of experience in human resources, HR operations, customer service, or a high‑volume shared services or service center environment required.
• Working knowledge of HR policies, procedures, and caregiver employment practices.
• Strong customer service orientation with the ability to manage frequent and varied inquiries.
• High level of attention to detail with strong data accuracy and documentation skills.
• Ability to handle confidential and sensitive information with discretion and professionalism.
• Proficiency with HRIS platforms, case management tools, document management systems, and Microsoft Office applications.
• ServiceNow experience preferred.
• Strong written and verbal communication skills.
• Ability to follow standardized workflows while exercising appropriate judgement.
• Strong organizational and time‑management skills with the ability to prioritize work and adapt in a fast‑paced, process‑oriented environment.

Why Community? At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.