HR Service Center Specialist

Wawa, Inc.; United States; On-site; USD 42,000 - 64,000; Full time

Job summary

Wawa, Inc. is seeking an Associate Service Center Representative to provide first-line HR support to associates and vendors. The role handles inquiries on payroll, leaves, benefits, and employment verification, and routes or resolves them efficiently.

Responsibilities include using HR software like Applix, Workday, Docuware, LeaveSource, ATS, and Crystal Reports, maintaining confidentiality, and escalating complex issues as needed. Strong communication and organization are essential.

Qualifications

• 1–3 years in a call center or HR Shared Service Center operation.
• Minimum of 1-year HR administration experience OR experience in a specific HR discipline.
• High School Diploma or equivalent; some college preferred.

Responsibilities

• Triage and respond to confidential associate and vendor inquiries related to HR issues.
• Document interactions using Applix, Workday, Docuware, LeaveSource, ATS, and Crystal Reports.
• Escalate unresolved issues to specialized services as needed.
• Administer the Paid Time Off program and coordinate time entry with Payroll.
• Generate standard People Team reports and maintain privacy of records.

Skills

Communication

Organization

Interpersonal skills

Discretion

Customer service

Education

High School Diploma

Some college preferred

Tools

Applix

Workday

Docuware

LeaveSource

ATS

Crystal Reports

Job description

Wawa, Inc. is seeking an Associate Service Center Representative to provide first-line HR support to associates and vendors. The role handles inquiries on payroll, leaves, benefits, and employment verification, and routes or resolves them efficiently.

Responsibilities include using HR software like Applix, Workday, Docuware, LeaveSource, ATS, and Crystal Reports, maintaining confidentiality, and escalating complex issues as needed. Strong communication and organization are essential.