Leave of Absence Administrator

Wawa, Inc; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Tuition Reimbursement

401(k) Plan

Medical/Dental/Prescription Coverage

Flexible Spending Accounts (Health & F

Job summary

Wawa, Inc. is seeking a Leave of Absence Administrator at Corporate with responsibility for coordinating leave requests, ensuring policy compliance and supporting associates and managers in navigating state and federal regulations.

The role initiates leave processes and administers accommodations in line with company policy. This position requires handling inquiries via calls, emails, and faxes, and collaboration with Leave Specialists, risk management, and associate relations to protect

Qualifications

• High School Diploma or Equivalent.
• 1-3 years' experience in administrative customer service or call center.
• Flexibility to work nights and weekends.
• Ability to use and navigate web based software programs and Microsoft Office products.
• Basic understanding of Leave laws and regulations.

Responsibilities

• Consult with and advise associates, associate's family members, and managers regarding the eligibility and qualification requirements for leave of absence.
• Supports in-bound and outbound associate leave related calls, emails and faxes.
• Support the day to day processes pertaining to leave transactions, including but not limited to new leave requests, extensions, accommodations and return to work.
• Advise managers and associates on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
• Work with both Corporate and Store Operations leaders to review the leave of absence process and compliance requirements.
• Guide leaders on adherence of the employment laws that protects associates with serious health conditions or qualifying reasons.
• Collaborate with Leave Specialist and Associate Relations Specialists to ensure the associates rights are protected under the law.
• Collaborate with Risk Management, Quality Assurance, and Union partners to process related leaves of absence.
• Verify, update and/or correct associate's home address, phone number and email address.
• Process returned mail with insufficient addresses and follow-up to ensure associate received documents and address is corrected in Workday.
• Assist with ARS and Leave of Absence mailbox management, including responding to messages and voicemails, reviewing and filing faxed documents.
• Responsible for additional tasks as assigned by Leave Supervisor to support Leave administration and Associate Relations.

Education

High School Diploma or Equivalent

Job description

Job Title: Leave of Absence Administrator

Location: Corporate

Department: People Team

Job Summary

The Leave of Absence Administrator is responsible for establishing a professional and supportive "first contact" for Leave-related requests and questions that come through the Associate Service Center in order to provide first call resolution and elevate when necessary to the appropriate Leave Specialist for case management. The Coordinator initiates the leave process and administers job accommodations that are compliant with company policy and all applicable state and federal regulations.

Principal Duties

• Consult with and advise associates, associate's family members, and managers regarding the eligibility and qualification requirements for leave of absence.
• Supports in-bound and outbound associate leave related calls, emails and faxes.
• Support the day to day processes pertaining to leave transactions, including but not limited to new leave requests, extensions, accommodations and return to work.
• Advise managers and associates on the interaction of leave laws with paid time off, workers compensation, and short-term and long-term disability benefits.
• Work with both Corporate and Store Operations leaders to review the leave of absence process and compliance requirements.
• Guide leaders on adherence of the employment laws that protects associates with serious health conditions or qualifying reasons.
• Collaborate with Leave Specialist and Associate Relations Specialists to ensure the associates rights are protected under the law.
• Collaborate with Risk Management, Quality Assurance, and Union partners to process related leaves of absence.
• Verify, update and/or correct associate's home address, phone number and email address.
• Process returned mail with insufficient addresses and follow-up to ensure associate received documents and address is corrected in Workday.
• Assist with ARS and Leave of Absence mailbox management, including responding to messages and voicemails, reviewing and filing faxed documents.
• Responsible for additional tasks as assigned by Leave Supervisor to support Leave administration and Associate Relations.

Essential Functions

• Ability to work well individually as well as in a team environment
• Passion for delivering a positive associate experience.
• Excellent oral and written communication skills
• Excellent customer service skills
• Ability to work with little or no supervision
• Detail oriented and strong organizational skills
• Demonstrate compassion, sympathy, empathy and crisis support when communicating with associates during their time of need.
• Ability to function in a fast paced, high pressure work environment.
• Excellent interpersonal skills
• Proven self-starter with demonstrated ability to make decisions
• High professional standards and confidentiality

Basic Qualifications

• High School Diploma or Equivalent
• 1-3 years' experience in administrative customer service or call center
• Flexibility to work nights and weekends
• Ability to use and navigate web based software programs and Microsoft Office products
• Basic understanding of Leave laws and regulations

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [e-mail].

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

Here at Wawa, the sky's the limit. Voted as 'America's Favorite Convenience Store', Wawa operates a chain of convenience retail stores located in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida, Alabama, North Carolina and Washington D.C. Today, Wawa is your all day, every day stop for fresh, built-to-order foods, beverages, coffee, fuel services, and surcharge-free ATMs. We're making every day a little more fulfilling- one smile, hoagie, and experience at a time. We know that it's our Associates who put the 'wow' in working at Wawa, so we're invested in giving them the encouragement they need to take flight. By providing flexibility and support, at work and beyond, we create an environment where everyone can thrive. We believe that with the right ingredients to grow and build a career- and a little wind beneath the wings-our Associates can reach new heights. Guided by our commitment to community, Wawa Associates take pride in putting people first, making days brighter, and bringing joy to our friends and neighbors. With opportunities such as volunteering, charitable giving, and events, we're able to extend care beyond the workplace, building stronger neighborhoods and long-lasting relationships.

Benefits

• Employee Stock Ownership Plan (ESOP)
• Tuition Reimbursement
• 401(k) Plan
• Medical/Dental/Prescription Coverage
• Flexible Spending Accounts (Health Care & Dependent Care)
• Employee Assistance & Wellness Programs
• Employee Credit Union
• Paid Time Off
• Employee Resource Groups
• *eligibility requirements may apply

For Technical Issues regarding your application please email: [e-mail].