HR Service Center Representative

OneMain Financial; Evansville (IN); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health and wellbeing options

401(k) matching

Employee stock purchase plan

Tuition reimbursement

Continuing education

Bonus eligible

Paid time off

Paid volunteer time

Job summary

OneMain Financial in Evansville, IN is seeking an HR Service Center Representative to deliver centralized HR services to team members, candidates and external customers. You will handle inquiries, transactions and HR programs with professional, timely responses.

The role emphasizes navigating self-service resources, HR technology tools, and collaboration with HR colleagues to resolve issues. Strong written and verbal communication and multitasking are essential in this on-site position.

Qualifications

• 4 years of experience in Human Resources or related area OR 2 years with a related degree.
• Demonstrated ability to provide excellent customer service while multitasking.
• Multi-task with attention to detail.

Responsibilities

• Follows established standards and procedures for handling inquiries, transactions and administration of HR matters.
• Assists navigating internal resources on self-service and HR technology tools.
• Coordinates service and resolution with various HR functions and escalated matters as necessary.
• Performs administrative/operational/customer support duties via telephone, e-mail and electronic delivery systems.
• Communicates effectively with strong written and verbal skills.
• Demonstrates active listening and remains professional during stressful interactions.
• Works with multiple HR systems simultaneously.
• Engages with others in a positive manner.

Skills

Customer service

Multitasking

Communication

Education

High School Diploma / GED

Related degree (2 years experience)

Tools

Workday

ServiceNow

Job description

HR Service Center Representative

The HR Service Center Representative provides centralized human resource services and responses supporting all HR functions for team members, candidates as well as external customers.

In the Role

• Follows established standards and procedures for handling inquiries, transactions and administration of human resource matters and programs to ensure efficient resolution.
• Provides assistance navigating internal resources on self-service and HR technology tools.
• Coordinates service and resolution with various HR functions and escalated matters as necessary.
• Performs administrative/operational/customer support duties requiring independent initiative and judgment through various delivery channels such as telephone, e-mail, and electronic delivery systems.
• Effectively communicate with strong written and verbal skills
• Demonstrate active listening and remain professional during stressful interactions
• Work simultaneously in various HR systems
• Engage with others in a positive manner.

Requirements

• High School Diploma / GED
• 4 years of experience in Human Resources or related area or 2 years of experience with a related degree
• Demonstrated ability to provide excellent customer service while multitasking
• Multi- task with attention to detail

Preferred:

• Experience using web-based call center or human resource management systems such as Workday and ServiceNow preferred
• Inbound call center experience a plus
• Working towards a degree in Human Resources or related area preferred

Location Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with:

• Health and wellbeing options for team members and their dependents
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Continuing education
• Bonus eligible
• Paid time off
• Paid volunteer time
• And more