Collections Specialist

OneMain Financial; Evansville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Job summary

OneMain Financial in Evansville, IN seeks an organized customer service professional to assist clients with financial servicing needs, coordinating with internal teams. You will handle inbound and outbound calls, document account details, and work toward personal and team targets in a fast-paced environment.

The role requires HS diploma, experience with multiple tools, and a basic grasp of credit concepts, with bilingual Spanish as a plus.

Qualifications

• HS diploma or GED required.
• Ability to use multiple tools/systems concurrently.
• Preferred background in customer service, collections or call centers.
• Basic understanding of credit/personal finance.
• Bilingual in Spanish.

Responsibilities

• Assist customers with all financial servicing needs via inbound and outbound contact.
• Listen to customers to determine how they can best utilize company products and services.
• Work cooperatively and independently to meet personal and team targets.
• Negotiate to resolve account matters while complying with FDCPA and state laws.
• Maintain and note all relevant information on customer and account status.
• Collaborate in person and virtually with internal teams using available technology.

Skills

Tools/systems multitasking

Customer service experience

Credit concepts

Spanish bilingual

Education

High School Diploma or GED

Job description

In the Role

• Assist customers with all financial servicing needs through both inbound and outbound contact.
• Listening to their specific situations, help determine how customers can best utilize company products and services.
• Work both cooperatively and independently in a goal-oriented environment to meet personal and team targets, balancing demands of multiple tasks and activities throughout the day.
• Negotiate with customers to resolve account matters, following all applicable laws, policies, and procedures including compliance with FDCPA (Fair Debt Collection Practices Act) and state regulations.
• Maintain and note all appropriate information and documentation on customer and account status.
• Collaborate both in person and virtually, using available technology to connect with other internal teams.

Requirements

• High School Diploma or GED.
• Proficiency in utilizing multiple tools/systems simultaneously.
• Preferred Experience working in customer service, collections or call center environments.
• Basic understanding of credit or personal finance concepts.
• Bilingual: Spanish.

Work Schedule

Hours of Operation Mon-Thurs 7:00 AM-8:00 PM; Fri 7:00 AM-7:00 PM; Sat 7:00 AM-11:00 AM. The schedule is for 40 hours per week within the hours of operation, which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.

Training Schedule

The first two weeks in the role will be spent in an instructor-lead classroom training environment, followed by two weeks of hands-on training with experienced Team Members to ensure success.

Location

Evansville, IN

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain. Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full-and some part-timers with:

Benefits

• Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances.
• Up to 4% matching 401(k).
• Employee Stock Purchase Plan (10% share discount).
• Tuition reimbursement.
• Paid time off (15 days’ vacation per year, prorated based on start date).
• Paid sick leave as determined by state or local ordinance (prorated based on start date).
• 11 Paid holidays (4 floating holidays, prorated based on start date).
• Paid volunteer time (3 days per year, prorated based on start date).

Equal Employment Opportunity

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship status, color, creed, culture, disability, ethnicity, gender, gender identity or expression, genetic information or history, marital status, military status, national origin, nationality, pregnancy, race, religion, sex, sexual orientation, socioeconomic status, transgender or on any other basis protected by law.

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future. In our more than 1300 community branches and across the U.S., team members help millions of customers solve critical financial needs, including debt consolidation, home and auto repairs, medical procedures and extending household budgets. We meet customers where they want to be – in person, by phone and online. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.